Guest Service Agent

IBIS; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Guest Service Agent to create memorable experiences for guests. This role involves greeting and checking in guests, responding to their requests, and promoting hotel facilities to enhance their stay. The ideal candidate will have a service-focused personality and experience with hospitality systems. Join a diverse and vibrant team committed to inclusivity and personal growth, with opportunities to develop your talent within a global organization. If you are passionate about delivering exceptional service, this is the perfect opportunity for you.

Benefits

Employee benefit card for discounts

Learning programs through Academies

Opportunities for career development

Qualifications

• Service focused personality is essential; experience is an asset.
• Fluency in English; additional languages are a plus.

Responsibilities

• Greet, check-in, and respond to requests while providing exceptional service.
• Proudly promote hotel facilities and enhance guest stays through upselling.

Skills

Customer Service

Fluency in English

Upselling

Education

High School Diploma

Tools

Opera

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job Description

Guest Service Agent

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
  
  

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
  
  

Qualifications

• Service focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus
  
  

Additional Information

Your team and working environment:

Diverse, young and vibrant team

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.