Guest Service Agent

IBIS STYLES; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain is seeking a friendly and professional Guest Service Agent to join their team in Dubai. The successful candidate will be responsible for ensuring a welcoming atmosphere, managing guest check-in and check-out, and addressing inquiries to maintain high service standards. Ideal candidates should possess strong communication skills and a high school diploma, with previous hospitality experience preferred. Join us in providing exceptional service and making each guest's stay memorable.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Ability to handle stressful situations and resolve conflicts effectively.
• Proficiency in using computer systems.

Responsibilities

• Greeting guests upon arrival and assisting with check-in.
• Handling guest inquiries and complaints promptly.
• Coordinating with housekeeping and maintenance teams.

Skills

Strong communication skills

Interpersonal skills

Attention to detail

Organizational skills

Basic math skills

Education

High school diploma or equivalent

Degree in hospitality management or a related field

Tools

Hotel management software

Microsoft Office Suite

Job description

Guest Service Agent

We are seeking a friendly and professional Guest Service Agent to join our team. The successful candidate will be responsible for:

1. Greeting guests upon arrival and assisting with the check-in process.
2. Handling check-out procedures, including billing and payment processing.
3. Addressing guest inquiries, requests, and complaints promptly and professionally.
4. Providing information about hotel amenities, services, and local attractions.
5. Managing room reservations and cancellations using the hotel’s booking system.
6. Assisting with modifications to existing reservations.
7. Relaying messages and information to guests and team members.
8. Coordinating with housekeeping and maintenance teams to fulfill guest requests.
9. Promoting hotel services and amenities, including room upgrades and special packages.
10. Handling payments and maintaining accurate financial records.
11. Ensuring adherence to hotel policies and procedures, especially concerning safety and security.
12. Handling emergency situations calmly and efficiently.
13. Maintaining accurate guest records and documentation.
14. Assisting with inventory management of supplies and amenities.

Qualifications

• High school diploma or equivalent; a degree in hospitality management or a related field is a plus.
• Previous experience in customer service or the hospitality industry is preferred.
• Familiarity with hotel management software and Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Ability to handle stressful situations and resolve conflicts effectively.
• Attention to detail and strong organizational skills.
• Proficiency in using computer systems.
• Basic math skills for handling payments and transactions.
• Ability to work flexible hours, including nights, weekends, and holidays.

Additional Information

Visa requirements: Please note that you must be eligible to live and work in Dubai. ibis Styles Dragon Mart will cover visa costs and flights for selected candidates from their place of origin.

Our commitment to Diversity & Inclusion: We are an inclusive company and aim to attract, recruit, and promote diverse talent.

Why work for Accor? We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support your growth and learning every day, ensuring work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.

Join us to write your story and imagine tomorrow's hospitality, discovering the life that awaits at Accor. Visit https://careers.accor.com/

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