Guest Service Agent

Fairmont Hotels & Resorts; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Guest Service Agent to create unforgettable experiences for guests. In this dynamic role, you will be the first point of contact, ensuring every guest feels welcomed and valued from the moment they arrive. Your ability to manage front desk operations, resolve complaints, and build lasting relationships will be key to delivering exceptional service. Join a caring team that values your contributions and offers opportunities for growth within the hospitality sector. If you are passionate about service and eager to make a difference, this role is perfect for you.

Benefits

Exclusive benefits

Career development opportunities

Recognition for commitment

Qualifications

• Service-oriented personality with relevant hotel experience is essential.
• Fluency in English and familiarity with Opera system is a plus.

Responsibilities

• Welcome guests and ensure a memorable experience from arrival to departure.
• Manage front desk activities including check-in/out and guest inquiries.
• Handle guest complaints swiftly and maintain a clean work area.

Skills

Service focused personality

Guest relations

Complaint resolution

Sales efforts

Fluency in English

Education

Bachelor's degree or diploma/certification

Tools

Opera system

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in/out, cashiering, foreign exchange and assisting guests with inquiries.

1. Welcomes guests and takes care of them from their arrival through to departure.
2. Maintain cashier float and ensure accurate daily report of all money received.
3. Contributes to guests' permanent satisfaction by providing high quality services throughout their stay.
4. Helps meet the department's quantitative targets through his/her sales efforts.
5. Helps encourage guest loyalty by developing friendly, personalized relationships.
6. Ensures that administrative procedures never take priority over guest relations.
7. Anticipates guests' needs and takes them into consideration.
8. Deals swiftly, efficiently and sensitively to guest complaints and follows through.
9. Ensure front desk work area is kept clean and in an orderly state at all times.

Qualifications

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera or a related system.
• Fluency in English; additional languages are a plus.
• Bachelors or diplomas/certifications are required.
• Relevant experience is a must within the Hotel industry.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.