Guest Service Agent

NOVOTEL; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Service Agent to create memorable experiences for guests. In this dynamic role, you will be the first point of contact, ensuring guests feel welcomed and valued from check-in to check-out. You will have the opportunity to showcase your service-oriented personality and contribute to the hotel's reputation for excellence. With a focus on personalized service and the chance to develop your skills within a global organization, this position offers a rewarding career path in a vibrant environment. Join a team that values your contributions and fosters growth!

Benefits

Employee benefit card for discounted rates

Learning programs through Academies

Opportunities for talent development

Corporate Social Responsibility activities

Qualifications

• Experience in customer service is essential; hotel experience is a plus.
• Fluency in English and Arabic is required; other languages are beneficial.

Responsibilities

• Greet and check-in guests while providing exceptional service.
• Promote hotel facilities and enhance guest experiences through up-selling.

Skills

Service focused personality

Fluency in English

Fluency in Arabic

Customer service experience

Education

Bachelor of Hotel Management

Diplomas/Certifications in Hospitality

Tools

Opera / Opera cloud

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.

Qualifications

Your experience and skills include:

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera / Opera cloud or a related system.
• Fluency in English & Arabic; additional languages are a plus.
• Bachelors or diplomas/certifications are required.
• Worked in 5* Hotel or relevant experience is a must within the Hotel industry.