Guest Service Agent

Melia Hotels International S.A.(Meliá); Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their dynamic team at a luxurious urban resort. This role offers a unique opportunity to provide exceptional service to guests while being part of a vibrant and supportive environment. You will engage with guests from around the world, ensuring their needs are met and creating memorable experiences. With a focus on growth and development, this position allows you to thrive in a collaborative atmosphere that values your contributions. If you are passionate about hospitality and eager to be part of a global family, this is the perfect opportunity for you.

Benefits

Flexible Compensation

Exclusive Discounts

Wellness Classes

Loyalty Program Benefits

Qualifications

• Minimum 1 year of experience in a similar role.
• Good interpersonal and communication skills are essential.
• Knowledge about the City/UAE is a plus.

Responsibilities

• Welcome and acknowledge all guests according to company standards.
• Perform check-in and check-out of guests efficiently.
• Maintain guest profiles for accurate service.

Skills

Interpersonal Skills

Communication Skills

Attention to Detail

Agility

Knowledge of City/UAE

Education

High School Diploma

Tools

Property Management System (PMS)

Job description

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

We are excited to introduce you to a luxurious and unique urban resort - Melia Desert Palm, a proud member of The Melia Collection. The resort is a five-star boutique property, offering a wide range of one, two, and three-bedroom villas, each featuring an intimate and completely private pool. What makes this resort stand out is its equestrian theme, which is reflected in every aspect of the property. From four polo fields to a professional polo club and a riding school, you will be surrounded by the beauty of these magnificent animals. If you're looking for relaxation and rejuvenation, you will love the world-class treatments available at the Samana Spa, or the wellness classes offered in our large recreation center. Conveniently located just 20 minutes from the DXB airport, Melia Desert Palm offers a serene oasis amidst the hustle and bustle of Dubai.

At Melia Desert Palm Member of Melia Collection, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.

• Minimum 1 year of experience in a similar role
• Good interpersonal skills
• Good communication skills
• Very presentable and well-groomed
• Very attentive and able to think on his feet
• Extremely agile as the job demands speed and efficiency in its execution
• Excellent knowledge about the City/UAE
• Being part of Cle d’Or association and having the keys is a plus

FUNCTIONAL COMPETENCIES AND RESPONSIBILITIES:

• Welcome and acknowledge all guests according to company standards.
• Perform check-in and check-out of guests on PMS and complete standards.
• Be responsible for maintaining guest profiles to ensure an accurate source of information on each guest’s needs and preferences.
• Efficiently handle all front desk administrative tasks, ensuring guest account accuracy and proper billing/credit card processing in line with local charge limit regulations.
• Escort guests to rooms.
• Open doors and assist guests/visitors entering and leaving property.
• Inform guests of property amenities, services, and hours of operation.
• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• To ensure that guest luggage records are accurately maintained, and all special requests are met.
• Supply guests with directions.
• Arrange transportation (e.g., taxicab, shuttle bus) for guests/visitors, and record advance transportation requests as needed.
• Communicate parking procedures to guests/visitors.
• Develop a strong knowledge of the hotel's facilities and services as well as the surrounding community.
• Provides guests with information about attractions, facilities, services, and activities in or outside the property.
• Obtains necessary itinerary tickets.
• Makes guest reservations for the theatre and other forms of entertainment when requested.
• Organizes special functions as directed by management.
• To ensure proper use of the telephone etiquette standards.
• To ensure front services are provided as per standards in valet, bellman, and doorman operations.
• To ensure that all necessary equipment is maintained properly with sufficient stock for day-to-day operations.
• Stay current and up to date with all hotel services as well as daily VIP requests and special events.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries.

ADDITIONAL RESPONSIBILITIES:

• To attend all departmental meetings, briefings & internal or external training sessions as required.
• Establishes and maintains an inclusive environment by ensuring effective two-way communication processes are set up.
• To always act wholeheartedly in the interests of the Company & not to perform, arrange, or carry out any work or activity which could be considered to be in competition with or affect in any way the company interests or be detrimental or damaging to its public image.
• Be environmentally friendly, reduce waste, recycle when possible, and reuse whenever applicable.
• All employees are expected to cooperate with the management to ensure the successful application of the Company’s Equal Opportunities & Harassment policies.
• To carry out any reasonable & lawful direct instruction given by the General Manager during working hours.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity, and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age.

Additionally, we support the sustainable growth of our industry through a socially responsible team.

If you want to be “Very Inspiring People“, follow us on: