Guest Service Agent

InterContinental; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

InterContinental Dubai Marina is seeking a Guest Service Agent to enhance guest experiences at a luxury hotel. Responsibilities include welcoming guests, managing check-in procedures, and ensuring guest satisfaction through excellent service and coordination with various departments. Candidates should possess strong communication skills and at least 1-2 years of experience in a similar role.

Qualifications

• 1-2 years in a similar role in guest services.
• Strong command of English; knowledge of other languages is advantageous.
• Impeccable grooming and presentable appearance.

Responsibilities

• Ensure smooth check-in process and manage special guest requests.
• Oversee guest registration and provide essential information.
• Handle guest complaints promptly and professionally.

Skills

Interpersonal Skills

Communication

Job description

As the world s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.

If you d like to embrace a wider world of experiences and opportunities, we d like to welcome you to join InterContinental Dubai Marina Hotel & Residence as Guest Service Agent

InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina, featuring 328 rooms and residence suites, flexible event spaces, and a variety of restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.

Your role will include but not be limited to:

• You will be the welcoming face for every guest, ensuring their check-in process is smooth and unforgettable. You will also manage any special requests they have from the get-go.
• Greeting every guest warmly, address their requests, and provide all necessary information such as room rates and directions. Ensure the registration process is smooth and welcoming.
• Oversee the check-in process, hand out room keys, and prepare welcome folders. Verify credit card details, handle vouchers, and manage currency conversion accurately.
• Work closely with the concierge to deliver top-notch services to guests. Stay informed about emergency procedures and manage room availability and credit limits efficiently.
• Work with departments like reservations, sales, and valet to create a seamless experience for every guest. Your coordination is key to their exceptional stay.
• Oversee key control policies and manage guest safe deposit boxes with precision, ensuring the utmost security and trust.
• Handle and resolve any guest complaints or issues promptly and professionally, ensuring a positive outcome.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

• A minimum of 1 to 2 years in a similar role. Experience in guest services is a plus!
• Strong interpersonal skills and excellent command of English, both written and spoken. Knowledge of additional languages is an advantage.
• Comfortable with rotating shifts and flexible hours. You are a team player who adapts well to different situations.
• Impeccable grooming and a presentable appearance are essential.
• Excellent communication skills, whether interacting face-to-face, on the phone, or through written correspondence.

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