Guest Service Agent

Glow Beauty On Demand; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality service provider is seeking a candidate for a full-time position in Ras Al Khaimah, UAE. The ideal candidate should have experience in hotel front office operations and a strong focus on customer service. Responsibilities include managing guest inquiries, ensuring smooth check-ins and check-outs, and maintaining communication across departments. Fluency in English is required, and proficiency in additional languages is a plus. The role emphasizes professionalism and attention to detail.

Qualifications

• Prior experience in hotel front office operations preferred.
• Strong focus on customer service with a positive attitude.
• Fluency in English required; additional languages a plus.

Responsibilities

• Anticipate guest needs and ensure prompt, courteous service.
• Handle guest inquiries, reservations, and requests professionally.
• Ensure accurate financial transactions following resort policies.

Skills

Customer service

Communication skills

Team player

Computer literacy

Tools

Microsoft Office

Property Management Systems (PMS)

Job description

Employment Overview
Job Location: Ras Al Khaimah, UAE
Industry: Hospitality
Function: Hospitality / Travel
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

What You ll Do

* Anticipate guest needs and ensure prompt, courteous service at all times
* Handle guest inquiries, reservations, and requests in a professional manner
* Maintain complete knowledge of resort facilities, room types, rates, promotions, and services
* Coordinate guest arrivals, departures, and transportation arrangements
* Ensure accurate financial transactions following resort policies and procedures
* Manage communication across departments for seamless guest experiences
* Maintain a strong working relationship with Concierge, limousine drivers, and third-party partners
* Follow up on guest feedback and ensure issues are resolved promptly
* Attend training sessions, daily briefings, and resort events to enhance knowledge and service quality
* Adhere to safety, health, and security protocols, including CID reporting requirements
* Uphold resort grooming standards and represent the brand with professionalism

Ideal Profile

* Prior experience in hotel front office operations preferred
* Strong focus on customer service with a positive attitude
* Excellent communication skills; fluency in English required, additional languages a plus
* Ability to work shifts, weekends, and public holidays
* Computer literacy in MS Office; familiarity with Property Management Systems (PMS) is an advantage
* Well-groomed, detail-oriented, and a team player

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