Guest Service Agent

Talentmate; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Guest Service Agent to enhance the guest experience. The role requires exceptional communication and multitasking skills to manage check-ins, inquiries, and guest relations effectively. If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, this position is perfect for you.

Qualifications

• High school diploma or equivalent; hospitality training preferred.
• Experience in customer service or hospitality preferred.
• Exceptional interpersonal and communication skills.

Responsibilities

• Welcome guests warmly and professionally upon arrival.
• Efficiently process check-ins and check-outs using the hotel management system.
• Handle guest inquiries and resolve complaints courteously and promptly.

Skills

Communication

Customer Service

Problem Solving

Multitasking

Education

High school diploma or equivalent

Hospitality training

Tools

Hotel management software

Microsoft Office

Job description

A Guest Service Agent plays a crucial role in the hospitality sector, acting as the face of the organization and the primary point of contact for guests. Their primary objective is to ensure that every guest has a seamless and pleasant experience from check-in to check-out. The role requires excellent communication skills, a warm and welcoming demeanor, and a proactive attitude to address guest needs promptly. The position demands the ability to multitask and maintain composure in a fast-paced environment, catering to diverse guest needs. The ideal candidate will be enthusiastic about delivering exemplary customer service and fostering positive relationships to enhance guest experiences.

Responsibilities

• Welcome guests warmly and professionally upon arrival.
• Efficiently process check-ins and check-outs using the hotel management system.
• Provide accurate information about hotel facilities and local attractions.
• Handle guest inquiries and resolve complaints courteously and promptly.
• Coordinate with housekeeping and maintenance to fulfill guest requests.
• Manage room reservations and adjust bookings as needed.
• Assist with concierge services, including tour recommendations.
• Maintain cleanliness and organization of guest service areas.
• Distribute incoming and outgoing guest messages efficiently.
• Process payments accurately and handle cash or bank reconciliations.
• Liaise with various departments to ensure a cohesive guest experience.
• Stay updated on hotel services and promotions.

Requirements

• High school diploma or equivalent; hospitality training preferred.
• Experience in customer service or hospitality preferred.
• Exceptional interpersonal and communication skills.
• Ability to multitask effectively in a busy environment.
• Proficiency in hotel management software and Microsoft Office.
• Strong problem-solving skills and attention to detail.
• Availability to work flexible hours, including weekends and holidays.