Guest Service Agent

Avani; Deira; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai is seeking a Guest Relations Agent. The ideal candidate will ensure all guests have a memorable experience, addressing their needs and inquiries with a friendly and proactive approach. A degree in hospitality management and previous experience in front office services is required. Fluency in English with other languages is advantageous.

Qualifications

• Experience in Front Office or Guest Services is essential.
• Friendly and pleasing personality required.
• Good command of English with additional languages as a plus.

Responsibilities

• Ensure guests enjoy a positive and memorable experience.
• Handle inquiries and anticipate guest needs proactively.
• Address guest satisfaction issues in a timely manner.

Skills

Communication

Guest Management

Problem Solving

Education

Degree in Hospitality Management

Tools

OPERA

Job description

As a Guest Relations Agent, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

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Qualifications

• Should be holding a degree in hospitality management and / or related field
• Previous experience in Front Office or Guest Services
• Good English communication skills, additional languages would be an advantage
• Friendly, outspoken and with pleasing personality
• Personable and with excellent grooming standards
• Preferably with basic working knowledge of OPERA