Guest Service Agent

FAIRMONT; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Guest Service Agent who is passionate about providing exceptional customer service. In this role, you will be the first point of contact for guests, ensuring their experience is memorable from arrival to departure. You will have the opportunity to personalize guest interactions and promote hotel facilities, making a significant impact on their stay. This role offers a chance to grow your career within a global brand, with access to learning programs and employee benefits that enhance your professional journey. Join a team that values your contributions and encourages you to challenge the status quo.

Benefits

Employee benefit card for discounted rates

Learning programs through Academies

Career development opportunities

Corporate Social Responsibility activities

Qualifications

• Service-focused personality with experience in hospitality.
• Fluency in English and Arabic is essential for communication.

Responsibilities

• Greet guests and ensure a memorable experience from check-in to departure.
• Promote hotel facilities and enhance guest stays through upselling.

Skills

Customer Service

Fluency in English

Fluency in Arabic

Personalization Skills

Upselling Techniques

Education

Bachelor's Degree or Diploma

Certifications in Hospitality

Tools

Opera / Opera Cloud

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Qualifications

Your experience and skills include:

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera / Opera cloud or a related system.
• Fluency in English & Arabic; additional languages are a plus.
• Bachelors or diplomas/certifications are required.
• Worked in 4* Hotel or relevant experience is a must within the Hotel industry.