Guest Service Agent

MERCURE; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain is looking for a Guest Service Agent who will ensure guests receive a memorable experience from check-in to departure. This role involves providing exceptional service, promoting hotel facilities, and enhancing guests' stays through up-selling, requiring service-focused skills and relevant hotel experience.

Benefits

Employee benefit card with discounted rates

Learning programs through our Academies

Opportunity to develop talent

Involvement in Corporate Social Responsibility activities

Qualifications

• Service-focused personality and experience preferred.
• Prior experience with Opera or related system is a plus.
• Fluency in English & Arabic required; other languages are an advantage.

Responsibilities

• Greet and check-in guests, ensuring exceptional service.
• Promote hotel facilities and enhance guest experiences through up-selling.
• Respond to guest requests and settle accounts.

Skills

Service focused personality

Fluency in English

Fluency in Arabic

Up-selling

Education

Bachelors or diplomas / certifications

Tools

Opera / Opera cloud

Job description

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you :

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing :

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Qualifications

Your experience and skills include :

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera / Opera cloud or a related system.
• Fluency in English & Arabic; additional languages are a plus.
• Bachelors or diplomas / certifications arerequired.
• Worked in 4
• Hotel or relevant experience is a must with in Hotel industry.