Guest Service Agent

21c Museum Hotels; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a leading hospitality brand as a Guest Service Agent in Abu Dhabi, where creating memorable experiences for guests is paramount. In this role, you'll welcome guests as they arrive and assist them throughout their stay, ensuring satisfaction and promoting hotel services. Ideal candidates have a service-focused personality, experience in hospitality, and fluency in English and Arabic.

Benefits

Employee benefit card offering discounted rates at Accor worldwide

Learning programs through our Academies

Opportunity to develop talent and grow within the company

Corporate Social Responsibility activities

Qualifications

• Experience in a service-focused role is essential.
• Prior hotel experience in a 4-star setting is a must.
• Experience with Opera system preferred.

Responsibilities

• Greet and check-in guests while providing exceptional service.
• Take initiative to enhance guests' experiences.
• Promote hotel facilities and upsell services.

Skills

Service focused personality

Fluency in English

Fluency in Arabic

Education

Bachelors or diplomas/certifications

Tools

Opera

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
  

What you will be doing:

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Qualifications

Your experience and skills include:

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera / Opera cloud or a related system.
• Fluency in English & Arabic; additional languages are a plus.
• Bachelors or diplomas/certifications arerequired.
• Worked in 4* Hotel or relevant experience is a must with in Hotel industry.