Guest Service Agent

FAIRMONT; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hotel chain in Abu Dhabi is seeking a Guest Service Agent to enhance guest experiences. Responsibilities include welcoming guests, handling inquiries, and ensuring smooth check-ins/check-outs. Ideal candidates will possess strong communication skills and a hospitality background. Flexibility to work various shifts is required. This role offers an opportunity to be part of a dynamic team focused on customer satisfaction.

Qualifications

• Excellent communication skills with a friendly and professional demeanor.
• Strong customer service orientation with a passion for creating memorable guest experiences.
• Detail-oriented with the ability to multitask in a fast-paced environment.

Responsibilities

• Welcome and check-in guests, ensuring a smooth and personalized arrival experience.
• Handle guest inquiries and requests promptly and efficiently.
• Process check-outs and manage billing accurately.

Skills

Communication skills

Customer service orientation

Detail-oriented

Team player

Problem-solving skills

Familiarity with hotel management software

Flexibility to work various shifts

Education

High school diploma or equivalent

Hospitality-related degree

Tools

Opera or similar POS systems

Job description

Company Description: Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Job Description: We are seeking a Guest Service Agent to join our team. Responsibilities include:

• Welcome and check-in guests, ensuring a smooth and personalized arrival experience
• Handle guest inquiries and requests promptly and efficiently
• Process check-outs and manage billing accurately
• Provide information about hotel amenities, local attractions, and services
• Interact with different departments on a daily basis to ensure that our guests have a seamless experience
• Assist with concierge duties, providing guests with personalized recommendations and ensuring their needs are met promptly and efficiently
• Maintain a clean and organized front desk area
• Ensure compliance with hotel policies and safety procedures
• Participate in training sessions and team meetings to enhance service quality

Qualifications:

• Excellent communication skills with a friendly and professional demeanor
• Strong customer service orientation with a passion for creating memorable guest experiences
• A friendly personality paired with professionalism and a high standard of personal presentation
• Detail-oriented with the ability to multitask in a fast-paced environment
• Collaborative team player with a positive attitude
• Creative problem-solving skills to address guest concerns effectively
• Proficiency in hotel management software, preferably Opera or similar POS systems
• Basic computer skills and ability to learn new technologies quickly
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Knowledge of Brisbane City and surrounding areas to provide local recommendations
• High school diploma or equivalent; hospitality-related degree is a plus
• Open manual driver’s license
• Previous experience in hospitality or customer service is preferred

This role is for a Guest Service Agent position at Mercure Abu Dhabi Downtown.