Guest Service Agent

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Service Agent to create memorable experiences for guests. This role is pivotal in ensuring guests feel welcomed from their arrival until departure. As a Guest Service Agent, you will greet guests, manage check-ins, and respond to requests with exceptional service. You will also have the opportunity to promote hotel facilities and enhance stays through personalized interactions. Join a company that values growth and offers a supportive environment where you can develop your talents and make a meaningful impact in the hospitality sector.

Benefits

Employee benefit card with discounted rates

Learning programs through Academies

Opportunity for talent development

Corporate Social Responsibility activities

Qualifications

• Service-focused personality is essential; experience is an asset.
• Prior experience with Opera or related systems is required.

Responsibilities

• Greet and check-in guests while providing exceptional service.
• Promote hotel facilities and enhance guest experiences through up-selling.

Skills

Customer Service

Fluency in English

Fluency in Arabic

Personalized Experience

Education

Bachelor's Degree

Diplomas/Certifications

Tools

Opera

Opera Cloud

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Qualifications

Your experience and skills include:

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera / Opera cloud or a related system.
• Fluency in English & Arabic; additional languages are a plus.
• Bachelors or diplomas/certifications are required.
• Worked in 4* Hotel or relevant experience is a must within the Hotel industry.