Guest Service Agent

Energy Vault; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Guest Service Agent to provide exceptional service at Emirates Park Zoo & Resort. The role involves welcoming guests, managing reservations, and ensuring a memorable experience. Candidates should possess a relevant qualification and experience in customer service, with strong communication skills. Benefits include accommodation and meals.

Benefits

Accommodation provided

Duty meal provided

Qualifications

• Excellent communication and interpersonal skills.
• Fluency in English is essential; proficiency in Arabic or other languages is an advantage.
• Strong problem-solving and decision-making skills.

Responsibilities

• Greet and interact with guests in a professional, friendly, and courteous manner.
• Facilitate the smooth check-in and check-out process.
• Handle guest inquiries, concerns, and special requests efficiently and professionally.

Skills

Communication

Interpersonal skills

Problem-solving

Multitasking

Organizational skills

Education

High school diploma or equivalent

Degree or certification in hospitality management / Business Administration

Tools

Microsoft Office Suite

Job description

The Guest Service Agent isresponsible for providing exceptional service to guests, ensuring a pleasantand memorable experience at Emirates Park Zoo & Resort. This role involveswelcoming guests, handling requests, resolving concerns, and offering assistancein various aspects of the guest experience, including reservations,check-in/check-out processes, and general inquiries.

Duties & Responsibilities:

·Guest Reception and Assistance: Greet and interact with guests in a professional, friendly,and courteous manner. Provide information on services, amenities, and resortfacilities.

·Check-in/Check-out: Facilitate the smooth check-in and check-out process, ensuring accurateguest data entry, billing, and timely assistance with any requests.

·Reservation Management: Assist with the management of guest reservations, includingmaking new bookings, modifying existing reservations, and confirmingreservations as necessary.

·Guest Requests & Inquiries: Handle guest inquiries, concerns, and special requests(e.g., transportation, dining reservations, special accommodation) efficientlyand professionally.

·Problem Resolution: Address guest complaints or concerns promptly, finding effectivesolutions while maintaining a positive guest experience.

·Communication with Departments: Liaise with housekeeping, maintenance, security, and otherdepartments to ensure timely responses to guest needs and requests.

·Provide Information: Offer local area information and assist with recommending activities,dining options, and events both within the zoo & resort and in thesurrounding area.

·Guest Experience Monitoring: Ensure that guest interactions and experiences areconsistently positive and maintain a high level of guest satisfaction.

·Administrative Support: Perform light administrative duties, including managingguest files, updating databases, and maintaining the front desk area.

·Safety and Security: Ensure guests are aware of safety protocols and emergency procedures.Maintain confidentiality of guest information and ensure the security of thefront desk area.

Requirements

Qualifications:

·Highschool diploma or equivalent; a degree or certification in hospitalitymanagement / Business Administration.

·Previousexperience in guest service, customer service, or front office roles,preferably in a hotel, resort.

·Excellentcommunication and interpersonal skills.

·Proficiencyin Microsoft Office Suite (Word, Excel, Outlook).

·Fluencyin English is essential; proficiency in Arabic or other languages is anadvantage.

·Strongproblem-solving and decision-making skills.

·Abilityto work in a fast-paced environment, manage multiple tasks, and maintain apositive attitude.

·Strongorganizational and multitasking abilities.

·Abilityto stand for extended periods.

·Flexibilityto work shifts, including evenings, weekends, and holidays as needed.

Benefits

Accommodation: Provided.

Duty Meal: Provided.