Guest Service Agent

Amman Rotana; Abu Dhabi; On-site; AED 45,000 - 60,000; Full time

Job summary

A leading hotel in Abu Dhabi is seeking a Guest Service Agent to provide excellent customer service and ensure a memorable stay for guests. Responsibilities include checking in and out guests, selling rooms, and collaborating with other departments. Candidates should have a hospitality degree and experience in Front Office roles, along with strong English skills and proficiency in Opera.

Qualifications

• Prior experience in a Front Office role within a hotel is required.
• Excellent written and verbal English skills; additional languages are advantageous.
• Strong interpersonal and problem-solving skills are essential.

Responsibilities

• Provide professional and customer-focused service to guests.
• Check in and check out guests following established procedures.
• Sell rooms to walk-in guests and manage facilities issues.

Skills

Customer focus

Interpersonal skills

Problem-solving skills

Computer literacy

Proficiency in English

Education

Hospitality degree

Tools

Opera

Job description

Job Description

We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers.

Responsibilities

As a Guest Service Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities include:

• Offer consistently professional, friendly, warm, and engaging service.
• Give a warm welcome and check in guests following established SOPs.
• Check out departing guests according to standards.
• Sell rooms to walk-in guests and manage daily facilities issues proactively.
• Handle cash inventory, process cheques and bills of exchange in foreign currencies in line with credit policies.
• Collaborate with colleagues from all departments, especially Housekeeping, Finance, and Reservations.
• Ensure the Guest Service Desk is always manned, operational, and stocked to serve guests effectively.
• Maintain guest privacy by safeguarding all guest details.
• Understand and adhere to hotel policies, procedures, and service standards; be knowledgeable about hotel facilities and events.

Skills, Education & Experience

Ideally, candidates should hold a hospitality degree with prior experience in a Front Office role within a hotel. Excellent written and verbal English skills are essential, with additional language proficiency being advantageous. Strong interpersonal and problem-solving skills are required. Computer literacy and experience with Opera are preferred.

Knowledge & Competencies

The ideal candidate is customer-driven, proactive, outgoing, charismatic, and approachable. Ability to work under pressure in a fast-paced environment is crucial. Must be a team player, comfortable working with diverse teams and guests. Additional competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

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