Groups & Events Assistant Manager

St. Regis; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

St. Regis Dubai is seeking a qualified Contracts & Sales Administrator who will negotiate rates within pre-approved authority, draft and issue Group Sales Agreements, and coordinate with Reservations and Revenue on cut-off dates and cancellation clauses.

You will mentor Sales Executives, train new joiners on Opera, CI/TY, and SFAWeb, and serve as escalation point in the manager's absence. This role requires attention to detail and Marriott standards.

Qualifications

• Education: High school diploma or GED.
• Minimum 2 years of related work experience.
• No supervisory experience required.

Responsibilities

• Negotiate rates, concessions, and contract terms within authority.
• Draft and issue Group Sales Agreements aligned with policy and legal clauses.
• Manage cut-off dates, attrition, and cancellation clauses with Reservations and Revenue.
• Mentor Sales Executives and Coordinators; review proposals and contracts before dispatch.
• Provide onboarding on systems (Opera, CI/TY, SFAWeb) and Marriott standards.
• Escalate as needed and coordinate with Sales, Data Admin, and Accounting to resolve issues.

Skills

Negotiation

Contract drafting

Team mentoring

Sales process

Communication

Education

High school diploma or GED

Tools

Opera PMS

CI/TY

SFAWeb

Job description

POSITION SUMMARY

Negotiate rates, concessions, and contract terms within pre-approved authority levels; escrow exceptions to the Manager.

• Draft and issue Group Sales Agreements, ensuring alignment with hotel policies and legal clauses.
• Manage cut-off dates, attrition, and cancellation clauses, coordinating with Reservations and Revenue.

Team support & mentoring

• Support and mentor Sales Executives and Coordinators, reviewing their proposals and contracts before dispatch.
• Provide on-the-job training for new joiners on systems (Opera, CI/TY, SFAWeb), proposal tools, and Marriott standards.
• Act as first point of escalation for the team in the Manager’s absence.
• Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
• Assist management in training and motivating employees; serve as a role model.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.