Guest Relations Supervisor Russian-speaker

AccorHotel; Fujairah City; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a dedicated Guest Relations Manager to enhance guest experiences. In this role, you will be the face of the hotel, welcoming VIPs and ensuring their stay is memorable. With a focus on exceptional service, you will lead a team, resolve challenges, and maintain high standards. If you are passionate about hospitality and thrive in a dynamic environment, this opportunity is perfect for you. Join a team that values innovation and guest satisfaction, and make a meaningful impact in the world of luxury accommodations.

Qualifications

• 3+ years in a guest-facing role within luxury hospitality.
• Strong leadership capabilities with a focus on guest experience.

Responsibilities

• Conduct house tours and site inspections for VIP guests.
• Handle guest complaints and ensure high service standards are met.

Skills

Interpersonal Skills

Communication Skills

Problem-Solving

Leadership

Detail-Oriented

Flexibility

English Proficiency

Multilingualism

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Experience in luxury hospitality

Job description

• Live and project the goal philosophy vision mission and core values of the company.
• Conduct house tours / site inspection and special room drops for VIPs.
• Escort all arriving guests to their respective rooms and suites.
• Escort external guests to their destination.
• Check all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities, and special requests) is maintained.
• Promote InterHotel sales and in-house facilities.
• Handle guest complaints and feedback according to Raffles standards ensuring necessary actions, follow-up, and recording are done.
• Ensure loyal guests consistently receive all benefits; repeat guests and other VIPs receive special recognition and service.

Qualifications :

Work Environment:

• High visibility and engagement in guest-facing areas.
• Flexibility to work evenings, weekends, and holidays as required by the operation.

Skills and Attributes

• Exceptional interpersonal and communication skills.
• Proactive and resourceful with a strong ability to resolve challenges effectively.
• Detail-oriented with a passion for delivering unique guest experiences.
• Strong leadership capabilities with the ability to inspire and motivate a team.
• Flexible and adaptable with a forward-thinking and innovative mindset.
• Strong written and verbal communications in English; additional languages are a plus.

Education and Experience

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 3 years in a guest-facing role within luxury hospitality with supervisory experience.
• Familiarity with multicultural environments and experience serving high-profile clients.

Remote Work : No

Employment Type : Full-time