Guest Relations Supervisor (Russian-speaker)

AccorHotel; Dibba Al Fujairah; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading hotel brand seeks a Guest Relation Supervisor for its Dibba Al-Fujairah location. The role involves ensuring exceptional guest experiences, overseeing VIP services, and managing guest relations in a luxury hospitality environment. Candidates should possess strong leadership skills and a background in hospitality management.

Qualifications

• Minimum of 3 years in a guest-facing role within luxury hospitality.
• Supervisory experience required.
• Familiarity with multicultural environments.

Responsibilities

• Conduct house tours and site inspections for VIPs.
• Handle guest complaints and feedback according to standards.
• Ensure VIP rooms meet required standards before arrival.

Skills

Interpersonal skills

Communication skills

Leadership

Problem-solving

Detail-oriented

Flexibility

Education

Bachelor’s degree in Hospitality Management

Business Administration

Job description

• Live and project the goal, philosophy, vision, mission and core values of the company.
• Conduct house tours / site inspection and special room drops for VIP’s.
• Escorts all arriving guests to their respective rooms and suites.
• Escorts external guests to their destination.
• Checked all VIP rooms prior to arrival and ensures that the correct standard (allocations, amenities and special requests) is maintained.
• Promote Inter-Hotel sales and in-house facilities.
• Handle guest complaints and feedback according to Raffles standards ensuring necessary actions, follow up and recording are done.
• Ensure Loyal Guestsconsistently receive all benefits, repeat guests and other VIP’s receive special recognition and service

Qualifications

• High visibility and engagement in guest-facing areas.
• Flexibility to work evenings, weekends, and holidays as required by the operation.

Skills and Attributes

• Exceptional interpersonal and communication skills.
• Proactive and resourceful, with a strong ability to resolve challenges effectively.
• Detail-oriented with a passion for delivering unique guest experiences.
• Strong leadership capabilities, with the ability to inspire and motivate a team.
• Flexible and adaptable, with a forward-thinking and innovative mindset.
• Strong written and verbal communications in English; additional languages are a plus.

Education and Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 3 years in a guest-facing role within luxury hospitality, with supervisory experience.
• Familiarity with multicultural environments and experience serving high-profile clients.

Guest Relation Supervisor • Dibba Al-Fujairah, Fujairah, United Arab Emirates