Guest Relations Supervisor - Front Office Operations

Accor Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Guest Relations Supervisor for their Dubai location. This role involves leading a guest-facing team, ensuring high standards of service, and managing guest interactions. The ideal candidate will have a Bachelor's degree in Hotel Management and relevant experience in a five-star hotel environment.

Benefits

Employee benefit card offering discounted rates at Accor properties globally

Access to world-class training and career development

Cross-property and international mobility opportunities

Participation in Accor's sustainability initiatives

Qualifications

• 3 to 4 years experience in a similar role within a five-star hotel.
• Fluent in English; additional languages are an advantage.
• Flexible with working hours and able to handle high-pressure situations.

Responsibilities

• Supervise and support day-to-day operations of the Guest Relations team.
• Handle guest inquiries and complaints efficiently.
• Organize guest cocktails and coordinate VIP arrivals.

Skills

Guest service

Problem-solving

Communication

Organizational

Leadership

Education

Bachelor's degree in Hotel Management

Tools

Microsoft Office

Opera PMS

Job description

Guest Relations Supervisor - Front Office Operations

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Guest Relations Supervisor - Front Office Operations
Job Location: Dubai, UAE
Industry: Hospitality
Function: Hospitality / Travel
Gender: Female preferred
Candidate Nationality: Any
Job Type: Full Time
This role offers an exceptional opportunity to lead and inspire a guest-facing team in one of Dubai s premier hotel environments while contributing to the property s reputation for excellence.
Key Responsibilities
* Supervise and support day-to-day operations of the Guest Relations team
* Ensure all team activities adhere to hotel quality and customer satisfaction standards
* Set an example in punctuality, professionalism, grooming, teamwork, and guest engagement
* Manage staff appraisals, training programs, departmental performance, and cross-training initiatives
* Handle guest inquiries and complaints efficiently, maintaining hotel standards and guest satisfaction
* Maintain up-to-date records of training, attendance, appraisals, and guest feedback
* Organize guest cocktails and coordinate VIP arrivals with relevant departments
* Liaise with the General Manager and other departments to provide seamless VIP experiences
* Monitor and respond to guest feedback, complaints, and suggestions in a timely, professional manner
* Step into the Guest Relations Manager role as required
Job Requirements
* Bachelor s degree in Hotel Management or related field
* 3 to 4 years experience in a similar role within a five-star hotel
* Female candidates preferred due to team composition and guest interaction requirements
* Strong guest service and problem-solving skills
* Fluent in English; additional languages are an advantage
* Proficient in Microsoft Office and Opera PMS
* Strong communication, organizational, and leadership abilities
* High level of discretion, tact, and emotional intelligence
* Must be flexible with working hours and able to handle high-pressure situations
What We Offer
* Employee benefit card offering discounted rates at Accor properties globally
* Access to world-class training and career development through Accor Academies
* Cross-property and international mobility opportunities
* Participation in Accor s sustainability initiatives (Planet 21)
* Inclusive and supportive working environment focused on excellence and innovation

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