Guest Relations Supervisor

Bachelor of Hotel Management(Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Guest Relations Supervisor Luxury Hospitality Abu Dhabi
Step into a leadership role at Rixos Premium Saadiyat Island, one of Accor's flagship luxury resorts, as a Guest Relations Supervisor. This role is ideal for hospitality professionals with a passion for guest satisfaction, team development, and operational excellence in a fast-paced and high-end environment.
Job Location: Abu Dhabi, United Arab Emirates
Industry: Hospitality
Function: Guest Relations / Front Office Supervision
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any

What Does a Guest Relations Supervisor Do?

As Guest Relations Supervisor, your focus is to ensure an exceptional guest experience by promoting service excellence, supporting team development, and maintaining high operational standards. You will serve as a key point of contact for guests while supervising front-of-house teams to ensure smooth and memorable stays.

What Are the Key Responsibilities?

1. Deliver warm, prompt, and professional assistance to all guests
2. Anticipate guest needs and respond proactively to enhance satisfaction
3. Support colleagues with care and flexibility across departments as needed
4. Assist with scheduling, recruitment, departmental training, and orientation
5. Conduct regular staff appraisals, provide coaching, and address development needs
6. Promote a strong morale within the guest services team
7. Ensure compliance with statutory fire, health, and safety regulations
8. Monitor service standards and coach team members to uphold luxury hospitality expectations
9. Identify and report workplace hazards and ensure timely follow-up on maintenance issues
10. Drive internal sales awareness and encourage upselling when appropriate
11. Help control departmental operating costs without compromising guest experience
12. Support your manager in executing department strategy and delivering training

What Skills Are Needed for a Guest Relations Supervisor in Abu Dhabi?

Education: Diploma in Hotel Management or equivalent qualification
Experience: Minimum 2 years of supervisory experience in guest relations or front office operations. Prior international hotel experience is highly preferred.
Skills:

• Guest-focused mindset with a strong service orientation
• Excellent interpersonal, verbal, and written communication skills
• Proficient in hotel systems, including Opera, MS Word, and Excel
• Organized, adaptable, and able to lead in a dynamic and high-pressure environment
• Strong leadership, delegation, and team-building skills
• Ability to foster staff development and uphold performance standards

What Benefits Come with This Position?

• Employee benefit card offering global discounts at Accor properties
• Access to professional training through Accor Academies
• Opportunities for career growth across Accor's global network
• Participation in sustainability and social impact initiatives under Planet 21
• Work within an award-winning resort on the pristine Saadiyat Island coastline

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Guest Relations Supervisor