Guest Relations Officer (Emiratization)

Dubai Golf; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading golf club in Dubai is seeking a Guest Relations Executive to enhance the guest experience in the clubhouse. This role involves greeting guests, managing bookings, and liaising with various teams to ensure excellent service. The ideal candidate should have strong customer service skills, ideally in hospitality or a golf environment. Flexibility to work weekends and holidays is essential. Competitive remuneration is offered.

Qualifications

• Proven experience in a guest relations, front office, or hospitality role.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and a friendly demeanor.
• High level of professionalism and grooming.

Responsibilities

• Greet and welcome all guests professionally.
• Assist with check-in/out and general inquiries.
• Coordinate with F&B and Concierge teams.
• Manage guest bookings and service requests.

Skills

Customer service experience

Communication skills

Interpersonal skills

Organizational skills

Tools

MS Office

CRM systems

Booking/reservation platforms

Job description

Position Summary

The Guest Relations Executive plays a vital role in delivering a world-class guest experience within the golf clubhouse. This role serves as the first point of contact for members and guests, ensuring a warm welcome, seamless service, and prompt assistance throughout their visit. The ideal candidate will have a strong background in customer service, preferably within the hospitality or golf industry, and exhibit professionalism, attention to detail, and a proactive approach.

Key Responsibilities

• Greet and welcome all guests and members upon arrival with warmth and professionalism.
• Ensure guests are assisted efficiently with check-in/check-out procedures, locker assignments, and general inquiries.
• Coordinate with Golf Operations, F&B, and Concierge teams to ensure seamless guest experiences.
• Manage guest bookings, tee time confirmations, and service requests using club systems.
• Handle guest complaints or special requests with discretion and ensure prompt resolution.
• Maintain a thorough understanding of club facilities, services, events, and promotions.
• Proactively gather and record guest feedback to enhance service quality.
• Ensure the clubhouse reception area is well-organized, clean, and welcoming at all times.
• Assist in maintaining guest/member records and databases with up-to-date contact details and preferences.
• Support the planning and execution of guest-focused events, tournaments, or VIP visits.

Skills & Qualifications

• Proven experience in a guest relations, front office, or hospitality role; experience in a golf club or luxury environment is highly desirable.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Strong interpersonal skills with a naturally friendly and approachable demeanor.
• High level of professionalism, grooming, and etiquette.
• Proficient in using MS Office, CRM systems, and booking/reservation platforms.
• Ability to handle high-pressure situations with calmness and courtesy.
• Strong organizational skills and attention to detail.
• Flexibility to work on weekends, public holidays, and shifts as per operational needs.

Preferred Attributes

• Customer-centric mindset with a passion for hospitality and service excellence.
• A team player who collaborates well with others and supports a positive work culture.
• Familiarity with golf club environments, etiquette, and terminology.
• Previous experience in managing VIP clients or high-net-worth individuals.

Working Conditions

• On-site, within the clubhouse or guest services area.
• May involve standing for extended periods.
• Rotational shifts, including weekends and holidays.