Guest Relations Officer at Holiday Inn & Suites Science Park - UAE National only

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An opportunity for a Guest Relations Officer at a newly opened Holiday Inn & Suites in Dubai Science Park, exclusively for UAE Nationals. The role focuses on ensuring guest satisfaction through excellent service, managing VIP relations, and addressing customer inquiries. Ideal candidates will have prior hospitality experience, strong communication skills, and a commitment to exceptional service.

Benefits

Competitive salary

Room discounts

Comprehensive training

Qualifications

• 1-2 years of experience in customer service, preferably in hotels.
• Excellent English communication skills.
• Willing to work rotating shifts.

Responsibilities

• Liaise between operational departments to ensure guest preferences are met.
• Address and escalate customer complaints.
• Engage with guests to maintain high satisfaction.

Skills

Customer service

Communication

Hospitality

Job description

Guest Relations Officer at Holiday Inn & Suites Science Park - UAE National only

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guest’s stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn family.

Holiday Inn & Suites Dubai Science Park, a preopening hotel, is looking for a service oriented Guest Relations Officer (UAE National only)to join their extraordinary team! Ideally located in the heart of Dubai Science Park, in the most sought after residential area of Dubai. Minutes away from mega malls, magnificent Jumeirah Beaches, world’s leading tourist attractions and Parks, auto drome and over 5 championship golf courses. The newly opened Holiday Inn & Suites atDubai Science Park includes 240 hotel rooms and suites and 84 one-bedroom apartments, anchor F&B offerings and an extensive 1026sqm cutting-edge meeting and events facilities.

Your day to day

• Under the general direction of the Front Office Manager and within the limits of the established InterContinental Hotels Group and local policies and procedures, responsible to liaise between operational departments to ensure that guest preferences are met and exceeded.
• Responsible for all activities relevant to the Front Office department such as VIP relations, rooming of guests, assisting with show rounds to achieve the highest possible guest satisfaction to current and future VIPs.
• Addressing and escalating customer complaints
• Providing information about facilities, programs and other services|
• Present in the lobby, ensures each and every guest is greeted with a smile.
• Welcome and hospitality to all guests passing through the lobby
• Escorts guests to the rooms respecting hotel policy and procedures
• Ensure that all customers’ queries, special requests and complaints are handled in a polite, efficient manner while maintaining a consistent high level of customer service. Refers problems to supervisor if unable to assist.
• Review arrival lists for all arrivals and VIP’s to gain knowledge of guest’s profile and history

What we need from you

• Ideally, you have 1-2 years of similar or relative experience in a customer service (hotels preferred)
• Excellent English communication skills and well-versed in hotel systems.
• Amenable for working rotating shifts.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeingframework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.