Guest Relations Officer - Arabic Speaker (With Valid UAE Driving License)

Deluxe Holiday Homes; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Deluxe Holiday Homes, a leading vacation rental management firm in Dubai, is seeking a Guest Relations Officer. The ideal candidate will ensure a high level of guest satisfaction, handle inquiries and complaints, and foster a welcoming atmosphere. Successful candidates will receive a competitive salary package and comprehensive training.

Benefits

Competitive salary package

Employment visa & medical insurance

Air ticket allowance

Annual paid leave

Positive working environment

Comprehensive training and support

Opportunity to work in a multicultural environment

Qualifications

• 2-4 years of experience in guest relations, front office, or hospitality roles.
• Proficient in English and Arabic; additional languages are a plus.
• Familiarity with hotel management software and CRM systems.

Responsibilities

• Ensure exceptional guest experience by offering personalized service.
• Handle requests and resolve complaints efficiently.
• Coordinate smooth check-in and departure processes.

Skills

Customer Service

Communication

Interpersonal Skills

Education

High school diploma or equivalent

Hospitality degree

Tools

Hotel management software

CRM systems

Job description

Guest Relations Officer - Arabic Speaker (With Valid UAE Driving License), Dubai

Location: Dubai

Job Category: Other

Job Reference: l4ep63sa

Job Views: 1

Posted: 08.07.2025

Expiry Date: 22.08.2025

Job Description:

Deluxe Holiday Homes is Dubai’s leading vacation rental management firm, offering services including vacation rentals, property management, real estate brokerage, and more. We manage over 900 properties with a dedicated team of over 300 professionals, driven by innovation, professionalism, and excellence.

About the role:

As a Guest Relations Officer, you will be responsible for ensuring an exceptional guest experience by offering personalized service, handling requests, resolving complaints, and acting as a liaison between guests and various departments. You will also maintain high levels of guest satisfaction and foster a welcoming atmosphere.

Responsibilities:

• Coordinate smooth check-in by communicating with guests before arrival.
• Welcome guests during check-in and bid farewell during checkout.
• Handle check-ins and checkouts efficiently to ensure guest comfort.
• Possess detailed knowledge about the apartment/villa, local attractions, and the city.
• Maintain up-to-date information on arrivals, departures, and apartment conditions.
• Collect guest feedback during departure, noting preferences and dislikes, and maintain guest profiles.
• Upsell available services such as city tours, breakfast delivery, airport transfers, etc.
• Perform basic cashier activities, including collections and refunds.
• Provide proper handover to the next shift.
• Follow house rules and policies set by management.
• Conduct property inspections pre-arrival, post-departure, and on request, and report findings.
• Assist with viewings, key management, property visits, inspections, and transportation as needed.

Benefits:

• Competitive salary package.
• Employment visa & medical insurance.
• Air ticket allowance.
• Annual paid leave.
• Positive working environment.
• Comprehensive training and support.
• Opportunity to work in a multicultural environment.

Requirements:

• High school diploma or equivalent; hospitality degree preferred.
• 2-4 years of experience in guest relations, front office, or hospitality roles.
• Proficiency in English and Arabic; additional languages are a plus.
• Strong communication and interpersonal skills with a passion for customer service.
• Ability to resolve guest issues efficiently and professionally.
• Familiarity with hotel management software and CRM systems.
• Ability to work collaboratively across departments.
• Willingness to work in a dynamic environment, including nights, weekends, and holidays.
• UAE Driving License is mandatory.

If you believe you're a good fit for this opportunity, we encourage you to apply and join our team.