Guest Relations Officer

Hilton Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain is seeking a Guest Relations Officer for their Conrad Dubai location. The role involves managing VIP guest experiences, ensuring satisfaction from check-in to check-out, and maintaining high service standards. Ideal candidates will have a background in hospitality, possess strong communication skills, and demonstrate an unwavering commitment to exceptional guest service.

Qualifications

• Guest relations experience in hotel, leisure, or entertainment sectors required.
• Excellent personal presentation and communication skills are essential.
• Ability to multitask and maintain a positive attitude with VIP guests.

Responsibilities

• Check guest arrival reports and coordinate with housekeeping for VIP rooms.
• Welcome VIP Guests and manage the Guest Relations Desk.
• Ensure VIP rooms meet quality standards and fulfill guest requests.

Skills

Attention to Detail

Communication Skills

Multi-tasking

Guest Relations Experience

Computer Literacy

Education

Bachelor of Hotel Management

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

A Guest Relations Officer for Conrad Dubai engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

What will I be doing?

As a Guest Relations for Conrad Dubai, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
• Be responsible for special room assignments and suite occupancies
• Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
• Manage the Guest Relations Desk in the hotel lobby
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
• Maintain the inventory of Guest amenities
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

Desired Candidate Profile

What are we looking for?

Guest Relations for Conrad Dubai serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Calm, efficient, and organized with great attention to detail
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
• Computer literate and able to navigate through Company systems
• Professional manner with an emphasis on hospitality and guest service
• Guest relations experience in the hotel, leisure, and/or entertainment sectors
• Proven ability to listen and respond to demanding Guest needs

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