Guest Relations Officer

Fairmont Hotels & Resorts; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An iconic floating hotel in Dubai seeks a dynamic Front Desk Agent to provide exceptional guest experiences. In this role, you will manage check-ins and check-outs, assist with reservations, and ensure that all guest inquiries are handled promptly. Your expertise in customer service and proficiency in Opera Cloud will be essential as you maintain daily reports and liaise with housekeeping to ensure every room meets the high standards of our guests. Join this unique destination where history meets luxury, and contribute to making every guest's stay memorable.

Qualifications

• Experience as a Hotel Front Desk Agent or similar role in UAE.
• Fluency in English; additional languages are a plus.

Responsibilities

• Perform check-in/out of guests using Opera Cloud.
• Welcome guests, answer inquiries, and prepare occupancy reports.
• Liaise with housekeeping to ensure rooms meet guest needs.

Skills

Customer Service

Communication Skills

Organizational Skills

Fluency in English

Proficiency in Opera Cloud

Proficiency in Microsoft Office

Tools

Opera Cloud

Microsoft Office

Job description

Company Description

The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.

Job Description

1. Perform check-in/out of guests using Opera Cloud.
2. Welcome and greet guests, answer inquiries, and incoming calls.
3. Prepare occupancy and guest reports.
4. Maintain group and individual arrival reports daily.
5. Inform guests of hotel rates and services; create, cancel, and confirm reservations.
6. Provide information about the hotel, available rooms, rates, and amenities.
7. Liaise with housekeeping to ensure all rooms are clean, tidy, and fully furnished to meet guest needs.

Qualifications

• Work experience in UAE as a Hotel Front Desk Agent, Receptionist, or similar role.
• Proficiency in Opera Cloud and Microsoft Office.
• Fluency in English; additional languages are a plus.
• Excellent communication and organizational skills.