Guest Relations Officer

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in hospitality seeks a Hotel Front Desk Agent in Dubai. Responsibilities include managing guest check-ins/outs, handling reservations, and ensuring smooth communication with guests and housekeeping. The ideal candidate has prior experience in a similar setting and strong English proficiency.

Qualifications

• Experience as a Hotel Front Desk Agent or similar role in UAE.
• Proficiency in Opera cloud and Microsoft.
• Fluency in English; additional languages are a plus.

Responsibilities

• Perform check IN/OUT of guests using Opera cloud.
• Greet guests and answer inquiries/telephone calls.
• Prepare occupancy and guests report.

Skills

Communication

Organizational skills

Fluency in English

Tools

Opera cloud

Microsoft

Job description

• Perform check IN/OUT of guests using Opera cloud.
• Welcome and greet guests answer inquiries and incoming calls.
• Prepare occupancy and guests report
• Maintain group and individual arrival report daily.
• Inform guests of hotel rates and services and create/cancel/confirm reservations.
• Provide information about our hotel available rooms rates and amenities
• Liaise with our housekeeping staff to ensure all rooms are clean tidy and fullyfurnished to accommodate guests needs

Qualifications :

• Work experience in UAE as a Hotel Front Desk Agent Receptionist or similar role
• Proficiency in Opera cloud and Microsoft
• Fluency in English; additional languages are a plus
• Excellent communication and organizational skills

Remote Work :

No

Employment Type :

Fulltime