Guest Relations Officer

21c Museum Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Join the iconic 21c Museum Hotels as a Hotel Front Desk Agent, where you will be the first point of contact for guests in a unique floating hotel. Your role will include managing check-ins, assisting guests with inquiries, and coordinating with hotel staff to provide an exceptional experience.

Qualifications

• Experience as a Hotel Front Desk Agent or similar role in the UAE.
• Proficient in Opera Cloud and Microsoft Office.
• Fluency in English; additional languages advantageous.

Responsibilities

• Handle check-in and check-out processes using Opera Cloud.
• Answer guest inquiries and manage incoming calls.
• Coordinate with housekeeping to ensure room readiness.

Skills

Communication

Organizational skills

Fluency in English

Tools

Opera Cloud

Microsoft Office

Job description

Company Description

The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.

Job Description

• Perform check-in and check-out of guests using Opera Cloud.
• Welcome and greet guests, answer inquiries, and handle incoming calls.
• Prepare occupancy and guest reports.
• Maintain daily group and individual arrival reports.
• Inform guests of hotel rates and services; create, cancel, and confirm reservations.
• Provide information about the hotel, available rooms, rates, and amenities.
• Liaise with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to meet guests’ needs.

Qualifications

• Work experience in the UAE as a Hotel Front Desk Agent, Receptionist, or similar role.
• Proficiency in Opera Cloud and Microsoft Office.
• Fluency in English; additional languages are a plus.
• Excellent communication and organizational skills.