Guest Relations Officer

Holiday Inn; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

Join a vibrant and service-oriented team at a newly opened hotel in Dubai Science Park as a Guest Relations Officer. In this exciting role, you will be the face of hospitality, ensuring every guest is welcomed with a smile and their needs are met with exceptional service. Your responsibilities will include managing VIP relations, addressing customer queries, and providing information about hotel facilities. This position offers a unique opportunity to grow within the hospitality industry while contributing to a warm and inviting atmosphere. If you are passionate about guest satisfaction and have a knack for communication, this is the perfect role for you!

Qualifications

• 1-2 years experience in customer service, preferably in hotels.
• Excellent English communication skills required.

Responsibilities

• Liaise between departments to exceed guest preferences.
• Address customer complaints and provide information about services.

Skills

Customer Service

English Communication

Problem Solving

Education

Bachelor of Hotel Management

Tools

Hotel Management Systems

Job description

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn family.

Holiday Inn & Suites Dubai Science Park, a preopening hotel, is looking for a service-oriented Guest Relations Officer (UAE National only) to join their extraordinary team! Ideally located in the heart of Dubai Science Park, in the most sought-after residential area of Dubai. Minutes away from mega malls, magnificent Jumeirah Beaches, world’s leading tourist attractions and parks, autodrome and over 5 championship golf courses. The newly opened Holiday Inn & Suites at Dubai Science Park includes 240 hotel rooms and suites and 84 one-bedroom apartments, anchor F&B offerings and an extensive 1026sqm cutting-edge meeting and events facilities.

Your day to day

1. Under the general direction of the Front Office Manager and within the limits of the established InterContinental Hotels Group and local policies and procedures, responsible to liaise between operational departments to ensure that guest preferences are met and exceeded.
2. Responsible for all activities relevant to the Front Office department such as VIP relations, rooming of guests, assisting with show rounds to achieve the highest possible guest satisfaction to current and future VIPs.
3. Addressing and escalating customer complaints.
4. Providing information about facilities, programs, and other services.
5. Present in the lobby, ensures each and every guest is greeted with a smile.
6. Welcome and hospitality to all guests passing through the lobby.
7. Escorts guests to the rooms respecting hotel policy and procedures.
8. Ensure that all customers' queries, special requests, and complaints are handled in a polite, efficient manner while maintaining a consistent high level of customer service. Refers problems to supervisor if unable to assist.
9. Review arrival lists for all arrivals and VIPs to gain knowledge of guests' profiles and history.

What we need from you

1. Ideally, you have 1-2 years of similar or relative experience in customer service (hotels preferred).
2. Excellent English communication skills and well-versed in hotel systems.