Guest Relations Officer

FAIRMONT; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An iconic floating hotel in Dubai seeks a dedicated Front Desk Agent to provide exceptional guest service. This role involves managing check-ins and check-outs, handling guest inquiries, and ensuring that all rooms meet high standards of cleanliness and comfort. The ideal candidate will possess strong communication skills and proficiency in Opera Cloud, contributing to a memorable experience for guests. Join a team that values heritage and luxury, and be part of a unique hospitality experience that blends history with modern luxury.

Qualifications

• Experience as a Hotel Front Desk Agent or similar role in UAE.
• Strong communication and organizational skills are essential.

Responsibilities

• Perform check-in/out of guests and manage reservations.
• Liaise with housekeeping to ensure room readiness for guests.

Skills

Customer Service

Communication Skills

Organizational Skills

Fluency in English

Proficiency in Opera Cloud

Proficiency in Microsoft Office

Tools

Opera Cloud

Microsoft Office

Job description

Company Description

The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history, where the past is relived in the luxury of today. Guest experience reflects true British heritage and history, with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.

Job Description

• Perform check-in/out of guests using Opera Cloud.
• Welcome and greet guests, answer inquiries, and handle incoming calls.
• Prepare occupancy and guest reports.
• Maintain group and individual arrival reports daily.
• Inform guests of hotel rates and services; create, cancel, and confirm reservations.
• Provide information about hotel amenities, available rooms, and rates.
• Liaise with housekeeping to ensure all rooms are clean, tidy, and fully furnished to meet guest needs.

Qualifications

• Work experience in UAE as a Hotel Front Desk Agent, Receptionist, or similar role.
• Proficiency in Opera Cloud and Microsoft Office.
• Fluency in English; additional languages are a plus.
• Excellent communication and organizational skills.