Guest Relations Officer

Mandarin Oriental Hotel Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a prestigious hotel as a Guest Relations Officer, where you will play a vital role in ensuring exceptional guest experiences. This position requires a strong focus on customer service, effective communication, and relationship building. You will manage VIP services, address inquiries, and lead a dynamic team dedicated to operational excellence. If you are passionate about hospitality and committed to delivering outstanding service, this is the perfect opportunity to make a significant impact in a renowned establishment.

Qualifications

• Experience in hospitality, especially in guest relations.
• Fluency in English and strong communication skills.

Responsibilities

• Ensure exceptional guest service and manage VIP services.
• Lead the Guest Relations team and resolve guest inquiries.

Skills

Communication Skills

Customer Service Orientation

Problem Solving

Job description

Position: Guest Relations Officer

Responsibilities:

1. Ensure exceptional guest service by welcoming guests, assisting with check-in, and promoting hotel facilities.
2. Manage VIP services, handle complaints, and maintain guest history.
3. Address guest inquiries and provide information to enhance their experience.
4. Oversee guest relations to maximize satisfaction and maintain communication with staff and guests.
5. Engage customers, resolve inquiries, and conduct surveys to support sales.
6. Lead the Guest Relations team, ensuring operational excellence and team training.
7. Responsible for managing guest queries and ensuring high customer service standards.
8. Assist in managing guest service operations and planning for online engagement.

Requirements:

1. Strong communication skills and a customer service-oriented mindset.
2. Relevant experience in hospitality, particularly in guest relations.
3. Fluency in English.
4. Professional attitude and grooming standards.

This role requires a focus on building lasting relationships with guests and ensuring satisfaction through effective communication.