Guest Relations Manager Dubai

HOCAPS Limited; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established hotel in Dubai is seeking a multilingual Guest Relations Manager. This role involves greeting clients, ensuring smooth team coordination, and providing exceptional customer service. Ideal candidates will have hotel management background, strong communication skills, and ability to work flexible hours.

Qualifications

• Proven work experience as a Guest Relations Manager or Hotel Manager.
• Knowledge of hotel management best practices and relevant laws.
• Ability to work flexible hours.

Responsibilities

• Greet clients and coordinate their arrivals.
• Ensure exceptional customer service from front-office team.
• Resolve client requests and needs promptly.

Skills

Customer service

Outstanding communication

Problem-solving

Leadership

Multitasking

Fluency in English

Fluency in German

Education

Degree in Hospitality Management

Degree in Tourism

Degree in Business Administration

Tools

Hotel Management software

Job description

We are searching for an English and German-speaking Guest Relations Manager for an established hotel in Dubai.

Category : Rooms Management & Housekeeping Posted by : Recruiter

The responsibilities include greeting clients as they arrive, coordinating arrivals to assigned rooms and ensuring the front-office team, including Receptionists andthe Concierge, offer exceptional customer service to ensure the best experiences for the guests.

Previous hotel management experience with hotel procedures, such as reservations, luggage collection, guest amenities, arrival and departure procedures will be essential.

The Guest Relations Manager should show flair for communication, with the ability to resolve requests and clients’ needs issues in a timely and accurate manner.

Key requirements and skills

• Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
• Understanding of all hotel management best practices and relevant laws
• Hands-on experience with Hotel Management software (PMS)
• Proficiency in English and German; knowledge of other languages is a plus
• Customer service focused with outstanding communication and client relationship skills
• Excellent problem-solving and multitasking skills
• Leadership skills with the ability to motivate colleagues to high performance
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation
• Degree in Hospitality Management, Tourism, Business Administration or relevant field