Guest Relations Manager at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

InterContinental Hotels Group; Sharjah; On-site; USD 72,000 - 90,000; Full time

Job summary

A leading hotel group is looking for a Guest Relations Manager who will be responsible for ensuring VIP guests receive exceptional service. This role involves handling guest feedback and complaints while coordinating with other departments to enhance guest experiences. Join a collaborative team that fosters inclusion and supports employee wellbeing, with opportunities for growth and development.

Benefits

Competitive salary and benefits

Room discounts and full uniform

Comprehensive training programs

Qualifications

• Strong communication skills necessary for guest relations.
• Management experience in hospitality or customer service environments is essential.
• Flexibility in responding to various work situations.

Responsibilities

• Serve as the main contact for VIP guests.
• Manage and resolve guest complaints promptly.
• Ensure communication flow between departments regarding guest needs.

Skills

Excellent verbal and written communication

Ability to deal with difficult interactions

Service excellence

Education

Managerial experience in customer service

Job description

Guest Relations Manager at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

●Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements

●Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner

●Keeping close contact with guests for feedback, complaints and compliments – and following it up

●Managing, recording and resolving guest or customer complaints promptly

●Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office

What We need from you:

●Excellent verbal and written communication skills

●Ability to deal with difficult interactions and work under pressure

●Managerial experience working in a customer service function

●Flexibility to respond to a variety of different work situations

●A passion for delivering an exceptional level of guest service

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.