Guest Relations Manager at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 60,000 - 80,000; Full time

Job summary

Join a leading hospitality brand as a Guest Relations Manager, where you will be the main point of contact for VIP guests. Your role will involve ensuring exceptional service, managing guest feedback, and collaborating with various hotel departments to enhance guest experiences. This position offers a competitive salary and a range of benefits, including impressive room discounts and training opportunities.

Benefits

Competitive Salary

Room Discounts

Full Uniform

Training Opportunities

Qualifications

• Proven experience in guest relations within a luxury hotel environment.
• Ability to deal with difficult interactions and work under pressure.

Responsibilities

• Serve as the main point of contact for VIP Guests.
• Manage, record, and resolve guest complaints promptly.
• Seek feedback from customers regularly.

Skills

Communication

Interpersonal Skills

Leadership

Team Management

Problem Solving

Tools

Hotel Management Systems

Job description

Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.

A little taste of your day-to-day:

1. Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
2. Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
3. Keeping close contact with guests for feedback, complaints, and compliments – and following it up
4. Managing, recording, and resolving guest or customer complaints promptly
5. Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office

What We need from you:

1. Exceptional communication and interpersonal skills.
2. Proven experience in guest relations within a luxury hotel environment.
3. Strong leadership and team management abilities.
4. Ability to deal with difficult interactions and work under pressure.
5. Proficiency in hotel management systems.
6. Flexibility to work varied shifts, including nights and weekends.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.