Guest Relations Manager (225-708)

TALENTMATE; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A reputed company is seeking a Guest Relations Manager to ensure exceptional service delivery to guests. The role focuses on managing guest services, resolving issues, and enhancing overall satisfaction. The ideal candidate will display strong leadership and communication skills, along with a passion for hospitality.

Qualifications

• 3 years of experience in a hotel or customer service role required.
• Ability to manage and motivate a team effectively.
• Strong interpersonal skills needed to handle guest situations.

Responsibilities

• Oversee all guest services operations and enhance guest satisfaction.
• Train and mentor staff for quality customer service.
• Handle guest complaints with professionalism.

Skills

Leadership

Communication

Problem Solving

Organizational Skills

Education

Bachelor's degree in Hospitality

Tools

Hotel management software

Point of sale systems

Job description

Job Description

The Guest Relations Manager plays a pivotal role in ensuring that all guests receive exceptional service throughout their stay. This individual will act as the primary point of contact for guests, addressing any concerns and ensuring satisfaction. The ideal candidate will possess outstanding communication skills, a passion for hospitality, and the ability to handle problems efficiently and professionally. They will be responsible for maintaining high standards of operational efficiency and guest satisfaction. A Guest Relations Manager should be adept at working in a high-paced environment and have a keen eye for detail, ensuring that every guest interaction exceeds expectations.

Responsibilities

• Oversee and manage all guest services operations to ensure a high-quality experience.
• Develop and implement strategies to improve overall guest satisfaction ratings.
• Act as the main point of contact for guests and resolve issues promptly and efficiently.
• Coordinate with other departments to ensure seamless service delivery to guests.
• Train and mentor staff to enhance the customer service quality of the team.
• Handle guest complaints and feedback with professionalism and care.
• Monitor guest feedback and recommend improvements to senior management.
• Maintain a welcoming and pleasant atmosphere for all hotel guests.
• Prepare and maintain guest services reports and records for management review.
• Ensure compliance with all health and safety regulations relevant to the field.
• Conduct regular inspections to ensure standards of cleanliness are maintained.
• Address special requests and needs of guests, ensuring their comfort and enjoyment.
  
  

Requirements

• Bachelor's degree in Hospitality, Hotel Management, or a related field preferred.
• Minimum of 3 years of experience in a hotel or customer service role.
• Strong leadership skills with the ability to manage and motivate a team.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to handle difficult guest situations effectively and professionally.
• Proficient in using hotel management software and point of sale systems.
• Strong organizational skills with an ability to prioritize tasks efficiently.
  
  

Job Details

Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Sharjah Company Website: https://www.talentmate.com Job Function: Hospitality & Guest Services Company Industry/

Sector: Recruitment & Staffing

What We Offer

About The Company

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