Guest Relations Manager

AccorHotel; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel in Ras al-Khaimah is seeking a Guest Relations Manager to provide exceptional customer service and ensure a memorable guest experience. The role requires strong leadership, excellent communication skills, and the ability to handle guest complaints effectively. Join our dynamic team in a stunning location.

Qualifications

• Proven leadership experience in front office operations within a luxury hotel environment.
• Fluency in English and additional languages (Russian/Arabic) are assets.
• Flexibility to work varying shifts, including weekends and holidays.

Responsibilities

• Lead and inspire the front office team to deliver exceptional customer service.
• Manage guest inquiries, special requests, and complaints with professionalism.
• Oversee check-in/check-out processes ensuring guest satisfaction.

Skills

Leadership

Customer Service

Problem Solving

Communication

Organizational Skills

Education

Bachelor's degree in Hospitality Management

Tools

Opera PMS

Microsoft Office

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

We are seeking an exceptional Guest Relations Manager to join our team in the beautiful destination. As the face of our hotel, you will play a crucial role in ensuring our guests have an unforgettable experience from check-in to check-out.

• Lead and inspire the front office team to deliver exceptional customer service
• Manage guest inquiries, special requests, and complaints with professionalism and empathy
• Oversee the check-in and check-out processes, ensuring efficiency and guest satisfaction
• Coordinate with other departments to fulfill guest needs and resolve any issues promptly
• Implement and maintain guest loyalty programs to encourage repeat visits
• Monitor and analyze guest feedback to continuously improve service quality
• Organize and conduct regular team meetings and training sessions
• Manage VIP guest arrivals and ensure personalized experiences
• Develop and maintain relationships with key partners and local businesses
• Stay informed about local attractions and services to provide expert recommendations to guests
• Ensure compliance with hotel policies, procedures, and safety regulations
• Participate in the development and implementation of marketing strategies to enhance guest experience.

Desired Candidate Profile

Qualifications

• Proven leadership experience in front office operations within a luxury hotel environment
• Strong knowledge of Opera PMS or equivalent property management systems
• Bachelor's degree in Hospitality Management or related field preferred
• Fluency in English and additional languages are asset. (Russian/Arabic)
• Exceptional interpersonal and communication skills with a customer-centric approach
• Demonstrated ability to handle guest complaints and resolve issues effectively
• Strong organizational and multitasking skills with attention to detail
• Excellent problem-solving abilities and decision-making skills
• Team leadership experience with the ability to motivate and develop staff
• In-depth knowledge of hospitality industry standards and best practices
• Familiarity with local attractions, culture, and services
• Flexibility to work varying shifts, including weekends and holidays
• Proficiency in Microsoft Office suite and hotel management software
• Ability to remain calm and professional in high-pressure situations

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