Guest Relations Manager

As a Guest Relations Manager at Carbone, you will be responsible for delivering five-star customer service to guests, meeting them, and greeting them with a smile, creating an amazing experience and everlasting memories while dining with us! Forming strong relationships with guests staying in the hotel and its suites, local Dubai residents, and regulars will be an important aspect of the role. You will act as a ‘sales ambassador’, encouraging repeat custom, capturing new business, and communicating any special requests and needs of guests to the restaurant management team, contributing and playing a vital role in delivering a luxury and personalized service. You will demonstrate a deep knowledge and passion for the brand you represent and play an active role in building and managing the guest database, working closely with the PR and marketing teams to communicate any upcoming activity to the market, including special events, initiatives, and promotions. This role requires someone who is immaculately presented and an exceptional communicator who comfortably, positively, and professionally interacts with those around them.

About You

The successful candidate must demonstrate a clear passion for the Food & Beverage industry, guest experience, and a willingness to learn in a supportive but disciplined environment. You must be willing to work flexible hours and possess excellent communication and interpersonal skills. A minimum of 2 - 3 years’ experience in a similar role in a luxury hotel or restaurant is required. Atlantis, The Royal offers an unbeatable opportunity to grow and develop in your career right in a mix of a continuously developing city and a diverse range of cultures.