Guest Relations Manager

Sirene Beach by Gaia; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Sirene Beach by Gaia in Dubai seeks a Guest Relations Manager to lead the guest relations team, delivering personalised service from arrival to departure. You will greet guests with warmth, manage VIP expectations, and coordinate with reservations, restaurant, and events to ensure a seamless journey.

The role requires 3+ years in guest relations or luxury hospitality, excellent English, and a polished professional presence. UAE hospitality experience is highly desirable.

Qualifications

• 3+ years of experience in guest relations or luxury hospitality.
• Experience as Guest Relations Manager or similar preferred.
• Fluent English; additional languages are advantageous.
• Excellent interpersonal and communication skills.
• Well-presented with a professional appearance.

Responsibilities

• Lead the guest relations function to deliver warm, personalised experiences.
• Welcome guests with confidence, warmth and genuine hospitality.
• Build relationships with regular, VIP and high-profile guests, remember preferences.
• Be the main contact for guest requests, feedback, celebrations and service recovery.
• Collaborate with reservations, restaurant, bar, events and operations for a smooth journey.
• Monitor daily reservations, VIP bookings, special requests, and events requirements.
• Identify opportunities to enhance the guest experience and create memorable moments.
• Handle guest feedback professionally and ensure timely follow-up.

Skills

Guest relations

Luxury hospitality

Interpersonal skills

Communication

Job description

Sirene by Gaia is looking for an exceptional Guest Relations Manager to join our team and play a key role in creating memorable, seamless, and highly personalised guest experiences.

As Guest Relations Manager, you will be the face of Sirene by Gaia, ensuring every guest feels welcomed, recognised, and genuinely cared for from the moment they arrive until the moment they leave.

You will combine warm and intuitive hospitality with strong operational awareness, building meaningful relationships with guests while ensuring the highest standards of service are consistently delivered.

Key Responsibilities

• Lead the guest relations function and ensure a warm, personalised, and seamless guest experience throughout every visit.
• Welcome and engage guests with confidence, warmth, and genuine hospitality.
• Build strong relationships with regular, VIP, and high-profile guests, remembering preferences and anticipating their needs.
• Act as a key point of contact for guest requests, feedback, special occasions, and service recovery.
• Work closely with the reservations, restaurant, bar, events, and operations teams to ensure a smooth guest journey.
• Maintain strong awareness of daily reservations, VIP bookings, special requests, celebrations, and operational requirements.
• Proactively identify opportunities to enhance the guest experience and create memorable moments.
• Handle guest feedback and concerns professionally, calmly, and efficiently, ensuring appropriate follow-up.
• Maintain accurate guest profiles and preferences to support personalised service and encourage repeat visits.
• Support the management team in maintaining high standards of service, presentation, and hospitality across the venue.
• Develop strong relationships with key guests, local influencers, hospitality professionals, and relevant networks.
• Assist with special events, launches, VIP evenings, and other key occasions.
• Coach and support front-of-house team members on guest engagement and service standards.
• Represent the Sirene by Gaia brand with professionalism, discretion, warmth, and attention to detail at all times.

What We’re Looking For

• 3+ years of experience in guest relations, luxury hospitality, fine dining, lifestyle, or a similar guest-facing role.
• Previous experience in a Guest Relations Manager, Guest Experience Manager, Host Manager, or similar position is preferred.
• Strong understanding of luxury hospitality and elevated guest service.
• Excellent interpersonal and communication skills with a natural ability to connect with different personalities.
• Warm, polished, confident, and highly personable.
• Strong attention to detail and an intuitive approach to guest needs.
• Excellent problem-solving and service recovery skills.
• Ability to remain calm and composed in a fast-paced environment.
• Well connected within Dubai’s hospitality, lifestyle, and social scene is an advantage.
• Strong organisational skills with the ability to manage multiple priorities.
• Professional appearance and excellent personal presentation.
• Fluency in English is essential; additional languages are an advantage.
• Previous UAE/Dubai hospitality experience is highly desirable.

Sirene Beach by GAIA is a harmonious blend of an Aegean-inspired beach club and the renowned Greek-Mediterranean restaurant GAIA.

Designed as a multi-zoned space, Sirene boasts hidden bars, private cabanas, a swimming pool, a 350 seat restaurant, and a beachfront featuring 300 sunbeds, creating a space where Mediterranean flavors and coastal elegance converge in a one-of-a-kind experience.