Guest Relations Manager

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hotel chain in Abu Dhabi is seeking a Guest Relations Manager to oversee daily operations and ensure a high standard of service. You will handle guest complaints, coordinate with various departments, and maintain a positive work environment. The ideal candidate has a diploma in hospitality and 5-7 years of experience in a luxury hotel. Join a team dedicated to heartfelt hospitality.

Qualifications

• 5-7 years of experience in a 5-star luxury hotel.
• Strong product knowledge of hotel facilities.
• Ability to maintain good associate relations.

Responsibilities

• Oversee day-to-day operations of the Guest Relations Department.
• Review and update the Logbook regularly.
• Ensure smooth check-in/check-out procedures.

Skills

Guest complaint resolution

Interdepartmental coordination

Excellent communication

Customer service

Education

Diploma or degree in vocational hospitality

Job description

Under the general direction of the Director of Rooms and within the limits of established Rixos Hotel Policies and Procedures, oversees and directs the day-to-day operation of the Guest Relations Department and maintains the overall efficiency of the standards set. Promotes a positive work environment.

Summary of General Duties:

1. Review and update the Logbook.
2. Maintain a smart, well-groomed appearance and a friendly, cheerful disposition at all times.
3. Report regularly on happenings to RDM/DOR and GM.
4. Maintain good associate relations.
5. Resolve guest complaints effectively.
6. Ensure services meet the required standards.
7. Ensure smooth check-in/check-out procedures.
8. Monitor hotel occupancy, functions, groups, and VIP guests.
9. Coordinate with hotel departments such as Housekeeping, Engineering, and F&B.
10. Attend scheduled training sessions.
11. Show full cooperation and respect within the team and other departments.
12. Be aware of daily activities and possess product knowledge of all hotel facilities.

Qualifications:

Diploma or degree in vocational hospitality and/or business management; 5-7 years of experience in a 5-star luxury hotel.

Additional Information:

About your team and working environment:

• Rixos Premium Saadiyat Island is a unique resort where exclusivity and luxury define every experience. Located on the pristine beach of Saadiyat Island, it offers clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor, we are Heartists!

Are you ready to put your heart at the center of everything you do? Join our team of Heartists at Rixos Premium Saadiyat Island. We seek opportunities daily to engage meaningfully with our guests and colleagues, delivering heartfelt hospitality in an engaging, enthusiastic, and professionally rewarding environment.

Remote Work: No

Employment Type: Full-time