Guest Relations - Lobby Hostess

VOCO Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Join VOCO Hotels as a Guest Receptionist and be part of a unique hospitality experience. You will welcome guests, assist with inquiries, and ensure their comfort both in the hotel and onboard our luxury yacht. If you have a friendly personality and experience in luxury hospitality, we invite you to apply and become part of a supportive and inclusive team.

Benefits

Competitive salary

Wide range of benefits

Qualifications

• 1-5 years of experience in hospitality roles, preferably in luxury.
• Fluency in English is required; Arabic is an advantage.
• Friendly and patient personality with a warm demeanor.

Responsibilities

• Greet and welcome guests, ensuring a seamless check-in experience.
• Assist guests aboard the yacht with inquiries and comfort.
• Maintain high standards of hospitality and professionalism at all times.

Skills

Guest Relations

Hospitality

Problem Resolution

High Energy

Job description

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels.

[aboutus]

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels.

[daytoday]

Guest Reception

Greet and welcome guests upon arrival, ensuring a seamless check-in experience in the lobby and on the guest yacht.

Guest Yacht Duties

Act as the primary point of contact for guests aboard the yacht, assisting with inquiries, coordinating special requests, and ensuring comfort.

Information and Assistance

Provide guests with accurate information about hotel services, local attractions, and yacht facilities.

Coordination with Other Departments

Work closely with the Front Office, Housekeeping, and F&B teams to ensure guests' requests and needs are met efficiently, both on the hotel premises and on the yacht.

Service Excellence

Maintain a high level of hospitality and professionalism at all times, creating a warm and welcoming atmosphere for guests in all areas.

Problem Resolution

Handle guest complaints or issues promptly, ensuring satisfaction and reporting any unresolved matters to the manager.

Safety and Compliance

Ensure all safety protocols and guest security measures are adhered to, especially while onboard the yacht.

Yacht-specific Duties

Facilitate yacht embarkation/disembarkation processes for guests, liaise with the yacht crew, and coordinate luxury services during yacht stays.

Requirements

• Languages Required: Fluency in English; proficiency in additional languages, such as Arabic, is an advantage.
• Years of Experience: Minimum 1 year, maximum 5 years.
• Friendly and patient personality.
• High-energy, glowing personality.
• Experience in guest relations or hospitality roles, preferably in a luxury environment.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Join us and become part of our hotel family.

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