Guest Relations Expert

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking Guest Experience Experts to enhance guest satisfaction and create memorable experiences. This role involves engaging with guests throughout their stay, addressing requests, and ensuring a smooth operational flow. Candidates should possess strong communication skills and a passion for customer service. The position requires physical activity, including lifting and moving objects, to provide exceptional service. Join a company committed to diversity and inclusion, where your contributions will help shape a welcoming environment for all guests.

Qualifications

• No related work experience is required for this position.
• A high school diploma or equivalent is essential.

Responsibilities

• Deliver a memorable guest experience through various services.
• Assist guests with their needs, including luggage handling.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma or G.E.D.

Job description

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and checkout. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, assisting guests with loading/unloading vehicles, and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (standing, sitting, or walking for an extended time; moving through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reaching overhead and below the knees including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.