Guest Relations Executive - Russian Speaking

Occidental Sharjah Grand; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Sharjah is seeking a Russian-speaking Guest Relations Executive to ensure exceptional guest experiences. The ideal candidate will manage guest services, coordinate check-ins, and maintain high standards of customer service, leveraging their hospitality experience and communication skills.

Qualifications

• Proven experience as a Guest Relations Manager or similar role.
• Fluency in English and Russian; additional languages are a plus.
• Professional appearance and sense of responsibility.

Responsibilities

• Ensure and provide flawless, professional, high-class guest service experiences.
• Analyze customer feedback and provide guidance to improve the hotel’s overall rating.
• Greet clients upon arrival and oversee check-in/out procedures.

Skills

Communication

Customer Service

Problem-Solving

Multitasking

Leadership

Education

Degree in Hospitality Management

Degree in Tourism

Degree in Business Administration

Tools

Hotel Management Software (PMS)

Job description

Guest Relations Executive - Russian Speaker

One year of work experience in a hotel is required.

Responsibilities:

• Ensure and provide flawless, professional, high-class guest service experiences.
• Analyze customer feedback and provide guidance to improve the hotel’s overall rating.
• Respond to guest needs and anticipate unstated service requirements.

Job brief:

• We are seeking a Russian-speaking Guest Relations Executive to make our clients feel welcome and ensure their pleasant and comfortable stay.
• Responsibilities include greeting clients, coordinating check-ins, informing them about hotel facilities, and ensuring excellent customer service from front-desk staff.
• Ideal candidates have hospitality experience, are familiar with hotel procedures, and possess strong communication skills to resolve issues promptly.
• Ultimately, you will manage guest services and uphold the hotel’s image by ensuring guest satisfaction.

Additional Responsibilities:

• Provide upscale guest service throughout the stay.
• Greet clients upon arrival and oversee check-in/out procedures.
• Coordinate luggage handling and ensure room readiness.
• Address guest requests and resolve complaints.
• Offer personalized services to special guests.
• Communicate effectively with guests and staff, follow up on concerns.
• Inform guests about hotel amenities and promote services.
• Manage the guest relations team, appraise performance, and produce reports.
• Coordinate with operational departments to ensure guest comfort.
• Analyze feedback to improve ratings and recommend local attractions.
• Build relationships with regular clients.

Requirements and skills:

• Proven experience as a Guest Relations Manager or similar role.
• Knowledge of hotel management best practices and relevant laws.
• Experience with Hotel Management software (PMS).
• Fluency in English and Russian; additional languages are a plus.
• Excellent communication, active listening, and customer service skills.
• Strong problem-solving, multitasking, and leadership abilities.
• Flexibility to work hours as needed.
• Professional appearance and sense of responsibility.
• Degree in Hospitality Management, Tourism, Business Administration, or related field.