Guest Relations Executive - Rooms - Jumeirah Al Naseem

Dubai Holding; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury beachfront resort is seeking a Guest Relations Executive to assist guests and manage inquiries about the hotel. The ideal candidate has at least 2 years of experience in a 5-star hotel, is fluent in English and Russian, and has strong knowledge of hospitality management tools. This role offers a tax-free salary, generous benefits, and opportunities for a rewarding career in luxury hospitality.

Benefits

Tax-free salary

Generous F&B benefits

Reduced hotel rates

Health care package

Life insurance

Qualifications

• Minimum of 2 years of experience in a 5-star hotel.
• Experience in Guest Relations or Front Office.
• Meticulous attention to detail and organization.

Responsibilities

• Assist guests with inquiries about the hotel.
• Inspect rooms for VIP guests before arrival.
• Conduct curbside check-ins and escort guests.

Skills

Concierge experience

Fluent in English

Fluent in Russian

Organizational skills

Attention to detail

Tools

Microsoft Office

Opera PMS

HotSoS

Sevenrooms

Job description

Guest Relations Executive - Rooms - Jumeirah Al Naseem

United Arab Emirates

Trending

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Madinat Jumeirah

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job:

An exciting opportunity has arisen fora GuestRelations Executive to join the GuestRelations team in Jumeirah Al Naseem. The main duties and responsibilities of this role are:

• Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions
• Inspect the rooms of VIP guests prior to their arrival at the hotel.
• Ensure that lobby is manned and to cover shifts for lobby duty in accordance with the daily roster.
• Conduct curbside check ins and escorting of guests to the rooms.
• Assist with check ins, check outs, and concierge duties when needed.
• Provide tours of the hotel and its facilities as requested.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• A minimum of 2 years of Concierge, Guest Relations, or Front Office experience in a 5-star hotel setting.
• Fluent in English and Russian.
• Strong knowledge of Microsoft Office products, Opera PMS (Cloud), HotSoS, and Sevenrooms.
• Demonstrated ability to perform tasks with meticulous attention to detail, coupled with effective organizational skills for handling multiple responsibilities.

Aboutthe Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.