Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Naseem

Jumeirah; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Guest Relations Executive to provide top-tier service to guests, particularly VIPs. Responsibilities include welcoming guests, managing reservations, and ensuring a memorable dining experience. The ideal candidate has experience in a 5-star environment, is fluent in English and preferably another language, and possesses strong knowledge of hospitality systems. This is a fantastic opportunity for those looking to grow their career in luxury hospitality.

Benefits

Attractive tax-free salary

Generous F&B benefits

Reduced hotel rates

Health care package

Life insurance

Qualifications

• 1-2 years experience in a similar role with F&B background in luxury property.
• Proficient in English and a second language preferred.
• Experience in a multicultural environment.

Responsibilities

• Welcome guests warmly and provide personalized service.
• Manage reservations and guest inquiries.
• Escort guests to tables and provide menu introductions.
• Maintain detailed guest knowledge and ensure service continuity.
• Handle guest complaints and uphold service standards.

Skills

Customer service

Communication

Multilingual

F&B knowledge

Microsoft Office

Tools

Micros

Sevenrooms

Job description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Madinat Jumeirah, Jumeirah’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.

About the Job:

An opportunity has arisen for a Guest Relations Executive (Hostess) to join the F&B Service team in Jumeirah Al Naseem. The main duties and responsibilities of this role:

• Welcomes guests warmly, engages in small talk, and ensures personalized, attentive service, especially for VIPs and regular guests.
• Manages reservations, special occasions, and guest inquiries following F&B SOPs and booking checklists.
• Escorts guests to tables, shares relevant information with service staff, and introduces menus and specials appropriately.
• Maintains detailed guest knowledge, anticipates needs, and ensures privacy, confidentiality, and service continuity across shifts.
• Answers calls professionally, maintains accurate guest data, and supports inventory, checklists, and daily operational tasks.
• Attends trainings, handles guest complaints, follows all policies, and upholds Jumeirah’s grooming and service standards.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• One or two years of experience in the same role with a strong F&B background in a 5-star luxury property or a standalone/branded restaurant.
• Proficient in English and a second language (Russian or European languages are desirable).
• Strong knowledge of Microsoft Office products, Micros, and Sevenrooms.
• Experience working in a multi-cultural environment.

Aboutthe Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.