Guest Relations Executive_Hostess

Kariera.Recruitment Services Greece; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in Dubai seeks F&B personnel to provide exceptional service in their restaurant. Responsibilities include ensuring guest satisfaction through friendly interactions and maintaining service standards. Ideal candidates will have experience in a 5-star hotel environment, strong communication skills in English, and the ability to work well in diverse teams.

Qualifications

• 1-2 years of experience in guest service at a 5-star hotel.
• Must possess fluent English communication skills.
• Ability to work in a multi-cultural environment.

Responsibilities

• Provide excellent F&B support ensuring maximum guest satisfaction.
• Maintain efficient workflow adhering to service standards.
• Ensure guests are warmly welcomed and farewelled.

Skills

Guest Service

Interpersonal Skills

Fluent English

Multi-cultural Environment

Food and Beverage Knowledge

Education

Secondary education

Tools

Micros

Epicure

Job description

• Provide knowledgeable, friendly, professional and efficient F&B support to all colleagues ensuring maximum guest satisfaction in a manner consistent with Jumeirah standards
• Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the F&B Standard’s Manual
• Represents the venue first and last point of guest contact entrusted with their welcome and fond farewell.
• Responsible for the warm welcome of all the restaurant’s guests in a friendly and timely manner.
• Ensures fond farewell of each guest encouraging them to return.
• Ensures hostess desk / door is manned at all times so that all customers receive a friendly & prompt welcome.

Qualifications

• Secondary education
• 1-2 year in Guest Service experience in a 5 star hotel
• Fluent English communications skills
• Must possess interpersonal skills and ability to work in multi-cultural environment
• Knowledge of Food and Beverage applications (micros, epicure)