Guest Relations Executive (Emiratis Only) - Food and Beverage - Conrad Abu Dhabi Etihad Towers

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Relations Executive for Conrad Abu Dhabi Etihad Towers. The role involves ensuring exceptional service to guests, managing queries, and maintaining hotel standards. Ideal candidates are committed to high levels of customer service and possess strong communication skills.

Qualifications

• Good communication skills (oral and written).
• Commitment to delivering high levels of customer service.
• Flexibility to respond to various work situations.

Responsibilities

• Managing guest queries in a friendly, timely, and efficient manner.
• Ensuring knowledge of menu and all products.
• Complying with hotel security, fire regulations, and all health and safety legislation.

Skills

Good communication skills

Customer service

Flexibility

Teamwork

Education

Degree in a relevant area

Job description

Guest Relations Executive (Emiratis Only) - Food and Beverage - Conrad Abu Dhabi Etihad Towers

Job Number : HOT0BS56

Work Locations

A Guest Relations Executive is responsible for making the guest feel at home by extending a warm welcome, assisting guests to sit, and giving them a warm send-off. The role involves providing the highest level of guest satisfaction through all interactions.

What will I be doing?

As a Guest Relations Executive, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. You should have extensive knowledge of menu offerings. Specific responsibilities include:

• Managing guest queries in a friendly, timely, and efficient manner
• Ensuring knowledge of menu and all products
• Following correct reporting procedures if faced with issues
• Practicing Hilton Grooming standards including uniform dress code, cleanliness, and personal hygiene
• Assisting callers courteously and promptly, taking messages as necessary, ensuring they are legible and accurate, and passing them on to the appropriate person without delay
• Having a good knowledge of the restaurant's seating arrangements
• Complying with hotel security, fire regulations, and all health and safety legislation

What are we looking for?

A Guest Relations Executive serving Hilton brands is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should demonstrate:

• Good communication skills (oral and written)
• Commitment to delivering high levels of customer service
• Flexibility to respond to various work situations
• Ability to work independently or in teams

It would be advantageous if you also demonstrate the following capabilities and distinctions:

• Degree in a relevant area
• Experience in Food and Beverage department and/or industry
• Previous experience with cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, spanning from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest accommodations, services, amenities, and value. Hilton is dedicated to providing exceptional guest experiences worldwide. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable experiences every day. Our Team Members are at the heart of this mission!

EOE / AA / Disabled / Veterans

Schedule

Full-time

Brand : Conrad Hotels & Resorts

Bars and Restaurants