Guest Relations Executive - Conrad Abu Dhabi Etihad Towers

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

Ein führendes Unternehmen in der Gastgewerbebranche sucht einen engagierten Guest Relations Executive, der die Bedürfnisse von VIP- und Langzeitgästen direkt anspricht. In dieser spannenden Rolle sind Sie der Hauptansprechpartner für unsere wertvollsten Gäste und sorgen dafür, dass sie sich wohl und informiert fühlen. Ihre Aufgaben umfassen das Begrüßen von Gästen, das Verwalten von Beschwerden und das Aufrechterhalten hoher Servicestandards. Wenn Sie eine Leidenschaft für außergewöhnlichen Gästeservice haben und in einem dynamischen Umfeld arbeiten möchten, ist diese Position ideal für Sie.

Qualifications

• Ausgezeichnete Fähigkeiten im Zuhören und Reagieren auf anspruchsvolle Gäste.
• Starke zwischenmenschliche und Kommunikationsfähigkeiten.

Responsibilities

• Begrüßen und Leiten von Gästen im Empfangsbereich.
• Verwalten und Lösen von Gästebeschwerden effizient.

Skills

Kundenservice

Kommunikationsfähigkeiten

Führungsfähigkeiten

Flexibilität

IT-Kompetenz

Education

Erfahrung im Kundenservice

Tools

Property Management Systeme

Job description

Job Description - Guest Relations Executive - Conrad Abu Dhabi Etihad Towers (HOT0BKNZ)

Job Number:

HOT0BKNZ

Work Locations

Conrad Abu Dhabi Etihad Towers, Etihad Towers West Corniche, Abu Dhabi

A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs to ensure an exceptional Guest experience.

What will I be doing?

As Guest Relations Executive, you will:

• Meet, greet, and direct Guests entering the lobby
• Serve as the main contact for VIP Guests and inform hotel departments of their requirements
• Gather verbal feedback from guests regularly and respond promptly to all queries
• Act as a point of contact for long-stay Guests (14 days or longer), ensuring they feel comfortable and informed
• Manage, record, and resolve Guest complaints efficiently
• Maintain high customer service standards in Reception, Lobby, and Level45
• Understand all hotel facilities and services, and identify opportunities for up-selling and promotion
• Contribute ideas for lobby/reception decoration to enhance guest experience during seasonal periods
• Communicate with the Level45 Manager to track and reward guest loyalty and creativity, selecting rewards within budget
• Maintain good communication and relationships across hotel departments
• Manage staffing levels to meet business demands
• Attend all relevant meetings
• Follow hotel security, fire, health, and safety regulations
• Use property management systems and front-of-house equipment in accordance with policies
• Assist other departments as needed

What are we looking for?

Ideal candidates will:

• Have excellent listening and responsiveness skills for demanding guests
• Possess strong leadership, interpersonal, and communication skills
• Be accountable and resilient
• Be committed to delivering high levels of customer service
• Work well under pressure and be flexible in various situations

Preferred additional qualities include:

• Previous experience in customer service or similar roles
• A passion for delivering exceptional guest service
• High IT proficiency

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to extended-stay suites. We are committed to providing exceptional guest experiences and our team members are at the heart of this mission. Our vision is "to fill the earth with the light and warmth of hospitality," inspiring us to create remarkable experiences worldwide every day.