Guest Relations Executive

Seddiqi Holding; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in Dubai is seeking a Guest Relations Executive to provide exceptional customer service and manage the welcome experience for visitors. This role requires strong communication skills and experience in a customer-facing environment. The successful candidate will ensure a professional first impression and efficiently handle incoming calls, contributing to the operational workflow.

Qualifications

• 2-3 years of job-related experience in Call Centre, Guest Relations, or Customer Service.
• Good verbal and written communication skills in English.
• Proficient in Microsoft Office.

Responsibilities

• Greet and welcome all visitors professionally.
• Manage incoming calls and check-in visitors as per protocol.
• Maintain housekeeping of the reception and common areas.

Skills

Communication

Customer Service

Professionalism

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Seddiqi Holding is a Family-owned and managed company with a unique, diversified portfolio of businesses and brands across numerous sectors. The business includes Ahmed Seddiqi, Seddiqi Properties, Swiss Watch Services and Mizzen.

We are looking for a Guest Relations Executive who will be responsible for exceptional customer service to all visitors and guests at Seddiqi Holding and act as the first point of contact whether they are for meetings or through incoming calls.

Key Responsibilities:

• Greet and welcome all visitors and guests to the facility by providing warm and professional hospitality on arrival. Act as the first point of contact for those arriving to Seddiqi Holding .
• Manage the needs of visitors and guests on arrival including Parking as per policy & procedure. Ensure awareness of the reason for their visit, whom they are meeting with, the location and time of their scheduled meeting/activity.
• Check in and process all visitors and guests promptly in accordance with security procedures and protocol – i.e., visitor badges, access passes etc.
• Notify employees of the arrival of visitors and guests to the facility and confirming the location of the scheduled meeting/visits.
• Monitor and oversee the housekeeping of the entire Ground Floor area, ensuring Reception area, meeting rooms, common areas and amenities are well maintained and always presented.
• Operate Seddiqi HQ switchboard including answering, directing and screen incoming phone calls, taking and relaying messages, and providing direct numbers, e-mail addresses and the office location in adherence with standards and procedures as set by CX Department.
• Managing all incoming phone calls in a prompt, professional and friendly manner in accordance with the Seddiqi Holding competencies and guidelines.
• Monitor call loads to always ensure adequate Switchboard coverage and timely answering of all incoming calls.
• Update and maintain database of Seddiqi Holding telephone numbers, including office and employee extensions, frequent contacts, and third parties.

In order to be successful in this role, you should have:

• High School or equivalent.
• 2-3 years job related experience in Call Centre, Guest Relations, Switchboard or Customer Service role.
• English - Good verbal and written communication.
• Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point).

If you are ready for your next challenge, Apply Now!