Guest Relations Executive

Client of Talentmate; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a personable and professional Guest Relations Executive to create a welcoming atmosphere for all guests. In this engaging role, you will be the main point of contact, ensuring exceptional customer service and addressing inquiries promptly. Your responsibilities will include greeting guests, assisting with check-in/check-out, and coordinating with various departments to fulfill guest needs. Join a dynamic team where your contributions will enhance the guest experience and uphold high hospitality standards. If you thrive in a fast-paced environment and have a passion for customer service, this opportunity is perfect for you.

Qualifications

• Proven experience in customer service or hospitality roles.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Greet and welcome guests warmly upon arrival.
• Handle guest inquiries, complaints, and requests courteously.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Multitasking

Problem Solving

Flexibility

Tools

Hotel Management Software

Basic Office Applications

Job description

We are looking for a personable and professional Guest Relations Executive to ensure a welcoming and positive experience for all guests. You will act as the main point of contact for guests, addressing inquiries, resolving issues promptly, and ensuring exceptional customer service throughout their stay or visit.

Key Responsibilities:

1. Greet and welcome guests warmly upon arrival
2. Assist with check-in/check-out procedures and room assignments
3. Handle guest inquiries, complaints, and requests in a timely and courteous manner
4. Coordinate with other departments to fulfill guest needs (e.g., housekeeping, room service)
5. Maintain up-to-date knowledge of hotel services, local attractions, and travel information
6. Ensure guest satisfaction by following up on feedback and making improvements
7. Prepare daily guest reports and handle VIP or special occasion arrangements
8. Uphold company standards and ensure a high level of hospitality

Requirements:

1. Proven experience in customer service or hospitality roles
2. Excellent communication and interpersonal skills
3. Professional appearance and a friendly, approachable demeanor
4. Ability to multitask and stay calm under pressure
5. Proficient in using hotel management software and basic office applications
6. Flexibility to work shifts, including weekends and holidays
7. Fluency in English (additional languages are a plus)