Guest Relations Executive

GluCare.Health; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

GluCare Integrated Diabetes Center is seeking a Guest Relations Executive to enhance patient interactions and satisfaction. The ideal candidate will have experience in hospitality or healthcare, ensuring a seamless check-in process and excellent patient communication. This role emphasizes interpersonal skills and a commitment to outstanding service in a fast-paced environment.

Qualifications

• 2+ years in guest relations, front-desk, or customer service, preferably in healthcare or hospitality.
• Ability to handle multiple tasks in a fast-paced environment.
• Excellent verbal and written communication in English; Arabic is a plus.

Responsibilities

• Welcome and assist new and returning patients with warmth.
• Maintain a high level of patient engagement and satisfaction.
• Assist in optimizing front-desk operations and patient flow.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Tech-savvy

Education

Bachelor's degree in Hospitality, Business Administration, Healthcare Management

Tools

EMR systems

CRM software

Appointment scheduling tools

Job description

About GluCare:

GluCare Integrated Diabetes Center is a pioneering healthcare facility dedicated to redefining diabetes management through cutting-edge technology, AI-driven care, and a patient-centric approach. As part of our commitment to delivering an exceptional patient experience, we are looking for a Guest Relations Executive to be the first point of contact for our patients, ensuring seamless interactions and an outstanding service experience.

Job Summary:

The Guest Relations Executive will play a vital role in welcoming and assisting patients, enhancing overall patient satisfaction, and improving front-desk workflows. The ideal candidate is a warm, professional, and customer-focused individual with experience in hospitality, healthcare, or luxury service industries.

Key Responsibilities:

• Patient Reception & Hospitality:
• Welcome, greet, and assist new and returning patients with professionalism and warmth
• Guide patients through the check-in process, ensuring a smooth and stress-free experience
• Provide essential information about clinic services, appointments, and procedures
• Patient Experience & Satisfaction:
• Maintain a high level of patient engagement, ensuring that all guests feel comfortable and well cared for
• Act as the primary point of contact for patient inquiries and concerns, providing timely and helpful responses
• Gather patient feedback to identify areas for improvement and enhance service quality
• Workflow & Process Improvement:
• Assist in optimizing front-desk operations, reducing wait times, and streamlining patient flow
• Collaborate with medical and administrative teams to enhance scheduling and coordination
• Identify gaps in patient experience and propose improvements to workflows and service delivery
• Coordination & Communication
• Ensure seamless communication between patients, healthcare providers, and administrative staff
• Coordinate with the operations team to ensure an efficient and welcoming clinic environment
• Assist in managing appointment scheduling, follow-ups, and patient reminders
• Digital & Administrative Support:
• Utilize digital health tools and the clinic's electronic medical records (EMR) system to support patient interactions
• Handle basic administrative duties, such as updating patient records and managing appointment schedules
  
  

Understands, follows and supports all hospital infection control programs to ensure patient and staff safety.

Requirements

Qualifications & Experience:

• Bachelor's degree in Hospitality, Business Administration, Healthcare Management, or a related field is preferred
• 2+ years of experience in a guest relations, front-desk, or customer service role, preferably in healthcare, hospitality, or luxury services
• Strong interpersonal skills with a patient-first mindset
• Excellent verbal and written communication skills in English (Arabic is a plus)
• Ability to handle multiple tasks in a fast-paced environment with a strong focus on organization and attention to detail
• Tech-savvy with experience in EMR systems, CRM software, and appointment scheduling tools